Account Receivable Collections Specialist

At CalcAir, we’ve been helping employee benefits professionals breathe easier for over 50 years—and we’re just getting started. As a trusted name in benefits software and services, we blend deep industry roots with a forward-thinking mindset.

About the Role

We are seeking an experienced, detail-oriented, and proactive Accounts Receivable & Collections Specialist to support our growing billing team. This role manages customer accounts, monitors outstanding balances, and ensures timely collection of payments. The successful candidate will provide excellent customer service, collaborate to negotiate timely payments, and accurately document all related communications on customer accounts. The ideal candidate is personable, efficient, organized, self-motivated, and able to work in a fast-paced environment.

Key Responsibilities

• Contact customers to resolve overdue accounts, negotiate payment arrangements, and secure payments by asking probing questions to understand objections, overcome stall tactics, and determine necessary actions for delinquent accounts.

• Resolve collection issues by examining customer terms and payment history, establishing payment plans, and recording payments.

• Maintain accurate tracking and documentation of customer activity, communications, and payments for audits and compliance.

• Collaborate with internal departments to resolve billing issues and improve AR processes.

• Reconcile invoicing, contract and payment discrepancies.

• Identify and escalate delinquent accounts as needed.

• Prepare weekly and monthly AR metrics, reports, and tracking spreadsheets.

• De-escalate situations with customers and strive for one-call resolution.

• Handle and process payments through multiple channels (phone and email).

• Develop strong rapport while connecting with customers.

• Perform administrative tasks and additional duties as required.

Required Skills & Qualifications

• 3–5 years of Collections experience or a combination of education and industry experience in Accounts Receivable, Collections, or related accounting roles.

• Knowledgeable in Microsoft Excel, including VLOOKUP/XLOOKUP, pivot tables, formulas, and filtering

• Strong data reconciliation and analytical skills with excellent attention to detail.

• Working knowledge of AR best practices.

• Experience with ERP/accounting systems (e.g., SAP, Great Plains, QuickBooks, etc.).

• Prior experience with a software company is an asset.

• Experience with Salesforce/HubSpot and PaySimple is an asset.

• Excellent customer service skills, with the ability to be courteous and persuasive.

• Exceptional written and verbal communication skills.

• Ability to work under pressure, problem-solve, analyze, and prioritize in a multi-task environment.

• Proven ability to process a high volume of work with accuracy, attention to detail, and meet expectations in a timely manner.

• Goal-oriented, able to make focused decisions, and performance-driven.

• Must be flexible, adaptable, effective, and efficient in promoting a healthy work environment.

Preferred Qualifications

• Associate or Bachelor's degree in Accounting, Finance, or related field.

• Experience in high-volume AR environments.

• Knowledge of credit management and collections strategies.

 

Total Rewards

• Target salary: $60,000 CAD

• A comprehensive benefits package

• Vacation and floater days

• Access to Profit Sharing through our bonus programs

• The opportunity to participate in the CSI Employee Stock Purchase Plan

What's important to us at Gemini:

Make long term investments

In people, technology, and customers. What goes around comes around and when possible, we try to pay it forward.

Growth through learning

Learning is the key to success. We encourage employees to share their expertise and best practices with their peers. That way, we all grow together.

Autonomy

Our staff operate independently in a decentralized structure. Whenever possible, we provide the independence required to drive growth and success.

Trust comes first

We believe in full transparency and ongoing communication; if there is a problem, we try to work collaboratively on solutions

Salary Range (Ontario & BC Only):

The estimated base salary range for this role is CAD$54,000.00 - CAD$66,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.

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