Bilingual Disability Trainer

Position Type:

Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

As a key member of the Quality Services team, the Disability Trainer will be responsible for the development, maintenance and delivery of training programs for the unit. The incumbent will collaborate on an ongoing basis with the Quality Services and Operational teams to collect and interpret any training gaps identified through the Quality Services program/ TL or Manager feedback and develop resolutions to these gaps.

Key responsibilities

• Deliver onboarding and core training programs for new Disability Case Management employees

• Assist in building and adjusting workload expectations during the initial weeks of training to align with operational needs

• Design, update, and maintain training materials, guides, and documentation

• Translate operational challenges into practical training solutions

• Collaborate with Quality Services and operational leaders to identify development needs

• Monitor training effectiveness and continuously improve programs

• Contribute to best practices, workflow improvements, and quality tools

What Is Required

• Post-secondary education or equivalent combination of experience

• Minimum 5 years of experience in disability case management

• Strong knowledge of all disciplines in Case Management Services

What You Need To Succeed

• Highly proficient at writing in a clear, concise and structured manner

• Superior communication skills and adept at explaining concepts and giving direction

• Highly organized, self-directed and possessing excellent time management skills with the ability to establish priorities

• Experience in training delivery, facilitation, or instructional design

• Adult learning certification is considered an asset

• Computer Skills – Microsoft Office

• English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English.

What We Offer

• By joining Medavie, you will benefit from:

• A purpose driven organization dedicated to improving the well being of Canadians

• A comprehensive benefits package, including health and dental coverage that is 100% employer paid from day one, along with wellness benefits, health resources, and fitness center discounts

• A flexible work environment that supports work–life balance

• Strong professional development opportunities, including ongoing training, coaching, and career growth pathways

• A collaborative and inclusive culture where your expertise is valued and your contributions make a real impact

• The opportunity to play a key role in the continuous improvement of the disability Case Management team, positively impacting new hires, members, clients, and different partners

Salary grade: $82,648- $101,014 (CAD)

This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.  

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Our recruitment process may involve automated tools, including AI, to assist in screening applications.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.