This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual (English & Québec French) - Customer Service Representative based in Canada.
This role offers the opportunity to become a key point of contact for customers by delivering reliable, professional, and efficient support in a fast-paced service environment.
You will help customers find the right solutions while supporting their equipment rental needs and ensuring a seamless experience from request to resolution.
The position combines customer communication, problem-solving, and operational coordination to support daily business activities.
As part of a collaborative team, you will use digital tools and industry knowledge to respond effectively to customer needs.
This opportunity is ideal for a service-oriented professional who enjoys building relationships and creating positive customer experiences.
You will join an environment focused on employee development, continuous learning, and career growth.
Accountabilities:
The Customer Service Representative serves as a frontline support resource, ensuring customers receive timely, accurate, and professional assistance while helping maintain high service standards.
- Provide exceptional customer service by responding to inquiries, requests, and concerns through phone, email, chat, and other communication channels.
- Act as the primary point of contact for customers requiring support with equipment rental solutions and related services.
- Understand customer needs, identify appropriate solutions, and coordinate actions to ensure customer satisfaction.
- Process customer requests accurately while following established procedures and service standards.
- Use customer relationship management systems and internal platforms to document interactions and maintain accurate records.
- Collaborate with internal teams and colleagues to resolve customer issues and ensure smooth service delivery.
- Support business operations by helping customers access the equipment and services required for their projects.
- Maintain a professional, helpful, and solution-oriented approach in all customer interactions.
- Contribute to a positive team environment by supporting colleagues and sharing knowledge when needed.
Requirements:
The ideal candidate is a bilingual customer service professional with strong communication skills, attention to detail, and the ability to manage multiple customer needs in a dynamic environment.
- Fluency in both English and Québec French, with the ability to communicate professionally with customers and colleagues in both languages.
- Previous customer service experience, preferably in a call center, customer support department, or service-focused environment.
- Strong verbal and written communication skills with excellent customer interaction abilities.
- Ability to manage multiple requests, prioritize tasks, and maintain accuracy in a fast-paced environment.
- Comfortable using computer systems, including CRM platforms, email, chat tools, and standard office applications.
- Strong problem-solving skills with the ability to support customers and drive issues toward resolution.
- Ability to collaborate effectively with internal teams and contribute to shared goals.
- Experience with equipment rental, construction, or industrial services is considered an asset.
- Familiarity with systems such as Wynne or AS400 is considered an asset.
- Ability to support a culture focused on safety, reliability, and customer satisfaction.
Benefits:
- Full-time remote work opportunity based in Quebec, Canada.
- Competitive compensation package.
- Health, dental, vision, and life insurance coverage.
- Enhanced vacation time based on years of service.
- Paid sick days.
- Retirement savings plan with employer matching contributions.
- Tuition reimbursement opportunities.
- Tool and boot allowance.
- Employee assistance program.
- Extensive onboarding, training, and professional development opportunities.
- Career advancement opportunities within a growing organization.
- Inclusive workplace culture focused on teamwork, recognition, and employee success.