Broker Relationship Manager

The Company

Merchant Growth is Canada's leading fintech for small business financing and one of the country's most recognized growth stories, celebrated by The Globe and Mail's Top Growing Companies and BC Finalist for Deloitte's Best Managed Companies. We're on a mission to fuel the ambitions of Canadian business owners with the most convenient, accessible, and trusted financing experience in the market. Powered by a rapidly advancing tech platform and a team that loves to build. What we're building something genuinely moves the needle for business owners across Canada.

As a Broker Relationship Manager, you'll play a key role in building, managing, and growing Merchant Growth’s broker partner network. You'll join a high-performing, creative, and collaborative group known for scaling teams with intention, solving meaningful challenges, and creating space for talented people to do their best work. If you're energized by growth, excited by tough and rewarding challenges, and looking for a place where your contributions matter, this is the opportunity that makes careers.

The Role

We are seeking a high-performing and motivated Broker Relationship Manager to develop and expand our broker partner network by combining relationship management, sales enablement, and operational execution. This individual will understand the broker ecosystem, drive volume through strong partnerships, and deliver an outstanding experience to both brokers and internal teams.

Main Functions

Broker Relationship Management

• Serve as the primary point of contact for a portfolio of broker partners
• Build strong, long-term relationships through consistent communication, responsiveness, and trust
• Act as a strategic partner to brokers by understanding their business models and helping them grow

Deal Flow & Pipeline Management

• Support brokers through the full deal lifecycle, from submission to funding
• Review incoming deals for completeness, accuracy, and quality
• Coordinate with underwriting and operations to ensure efficient deal progression
• Identify trends in deal performance and recommend improvements to increase approval and funding rates

Partner Enablement & Growth

• Onboard new brokers and ensure they are trained on Merchant Growth’s products, processes, and expectations
• Educate partners on best practices, product positioning, and deal structuring
• Proactively identify opportunities to grow volume with high-potential partners

Internal Collaboration

• Work closely with underwriting, operations, and leadership to ensure alignment on priorities
• Provide feedback from the broker channel to improve processes, tools, and policies
• Support the development and rollout of new broker initiatives, programs, or technology

Performance & Accountability

• Manage broker performance against agreed KPIs (volume, quality, conversion, responsiveness)
• Maintain accurate CRM records and reporting
• Identify and address performance gaps early with clear action plans

Required Experience, Knowledge, and Skills

• 3+ years of experience in partnerships, business development, or broker/channel management
• Experience in alternative lending, financial services, or fintech strongly preferred
• Strong understanding of broker-driven sales models
• Excellent communication and relationship-building skills
• Highly organized with strong attention to detail
• Comfortable managing multiple priorities in a fast-paced environment

Success Factors

• Strong, productive broker relationships with consistent deal flow
• Improved quality and efficiency of submissions
• Increased broker partner engagement and retention
• Clear communication and strong internal collaboration
• Measurable contribution to overall company growth

What We Offer

• Remote work
• An exciting position with a leading Canadian fintech company
• A remote workplace with an option to work in office (we are in Gastown)
• Competitive salary
• Comprehensive group health benefits (Life, AD&D, Extended Health & Dental and Travel Insurance)
• Company-wide monthly Lunch and Learns and team events
• A collaborative team environment
• Education and learning benefits

We thank all applicants for their interest; however, only selected candidates for further consideration will be contacted.