Client Solutions Associate

Job Description:

Bring your creative agency account experience in-house 

Title: Client Solutions Associate 

Team: Network Solutions 

Location: Remote; Canada (EST OR CST) 

Why this Role Exists 

You will support high-impact patient engagement campaigns that will improve health outcomes, one patient at a time. As a Client Solutions Associate, you’ll be a detail-obsessed doer who keeps work moving, deliverables crisp, quality tight, and launches on point—owning internal day‑to‑day execution, final checks, and smart escalation when it counts, making sure campaign workflows are seamless and delivered on time.

What You’ll Spend Your Time Doing 

• Learn and know your accounts inside and out: therapeutic space, competition, key audiences, etc.  

• Proatively support tactical day-to-day activities given your deep understanding of Phreesia Network Solutions products and implementation processes 

• Establish trust and work closely with day-to-day internal teams to make every campaign count 

• Keep timelines, deliverables, communications crystal clear for leadership/internal stakeholders 

• Collaborate with other Client Solutions team members to execute simple, well-defined projects that support the Network Solutions organization and goals 

What Makes You a Great Fit 

You will be a great fit if you are: 

• Comfortable juggling multiple priorities and maintaining organized, on-time delivery in a fast-moving environment  

• An effective communicator internally and externally with active listening and reliable follow-up 

• A detail-oriented doer and proactive problem-solver 

• A self-starter who is organized, driven, and ready to make things happen 

• Familiar with workflow/review tools: Jira, Monday.com, Ziflow, etc. (or similar) 

We do have a few requirements to check: 

• Bachelor's Degree required 

• 1+ year of account experience in a creative agency environment; preferably with pharmaceutical brands 

• Proficient in Microsoft tools and experienced implementing AI to support efficiency in your work 

• Ability and willingness to travel for occasional in-person team meetings (approximately 10% annually). 

Where You’ll Work 

This is a remote role, with the expectation that you’re based in EST or CST in Canada 

Compensation & Rewards 

• Base salary: $70,000-75,000 CAD(depending on experience) 

• A comprehensive Total Rewards package designed to support your whole life — not just your work 

Disclosure: This posting is to fill an existing vacancy.

Who We Are:

At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

Top-rated Employee Benefits:

• Remote First: 100% Remote work + home office expense reimbursements+ monthly reimbursement for cell phone, internet and wellness.

• Top of market rewards: Competitive compensation

• Take time when you need time: Flexible PTO + company holidays

• Top class healthcare benefits: Variety of healthcare benefits for you and your family (and your pets!) starting day one

• Care about your families: Generous top-up for parental leave benefits

• Support personal development: Continuing education and professional certification reimbursement

• Connecting in person: Various offsite events and activities for team to connect and meet in person, to support team building and engagement.

• Giveback to community: Local in-person volunteer events, and give back programs to our communities.

• Recognition and perks: We have a company wide recognition tool (Phireworks) to celebrate milestones, recognize achievements and strengthen your bond with your teams. You can accumulate points and redeem them for a wide catalogue of items!

• Diversity and inclusive environment: At Phreesia, all employees are encouraged to bring their authentic self to work, feel supported and perform at their best. We have a variety of Employee Resources Groups (ERGs) which bring together individuals from a wide range of backgrounds, experiences and perspectives, and seek to foster a sense of shared community and empowerment for employees who share a common social identity, such as gender, race, ethnicity, and sexual orientation.

• Opportunity to join an Employee Resource Group. Learn more here: https://www.phreesia.com/workforce/

Disclosure: Phreesia uses certain automated tools, including artificial intelligence, to support the assessment of applicants for this position.

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.