We are seeking a Client Support & Onboarding Specialist to join our team.

This role is a key member of the Centre of Excellence (COE) at People Corporation (PC), supporting employees across the organization as they adopt and use new systems. The ideal candidate is passionate about helping others succeed, thrives in a fast-paced digital environment, and is committed to delivering a white glove support experience. 

The Client Support & Onboarding Specialist will ensure that PC employees feel confident using new platforms, receive timely assistance through live chat, and have a smooth onboarding experience with our tools and workflows.

 The Client Support & Onboarding Specialist will: 

• Act as the first point of contact for PC employees on new systems through online live chat, offering real-time assistance and troubleshooting. 

• Assist PC employees by updating client data, demonstrating platform functionality, and providing educational resources. 

• Draft, schedule, and send internal communications related to system updates, onboarding instructions, and training materials. 

• Prepare presentation materials, such as slide decks, visuals, and summaries, to support COE initiatives and training sessions. 

• Gather employee feedback and escalate themes or opportunities that improve workflows and system usability. 

• Work closely with COE teammates and cross functional departments to support the successful adoption of new technology. 

• Troubleshoot product or service issues by clarifying questions, identifying root causes, delivering effective solutions, and following up to ensure resolution. 

• Provide reporting and insights back to leaders, Sales, service teams, and clients to support better decision making and improve the user experience. 

• Contribute to a scalable and efficient business by helping employees navigate systems confidently and accurately. 

• Approach all interactions with professionalism, empathy, and a commitment to high client satisfaction. 

To successful as a Client Support & Onboarding Specialist, you will need: 

• Strong interpersonal skills with a client centric mindset. 

• Strong written and verbal communication skills, including the ability to draft clear and professional communications. 

• Excellent organizational skills, attention to detail, and a high level of accuracy. 

• Ability to manage and prioritize competing demands in a fast-paced environment. 

• Ability to work independently while fostering a fun, lighthearted, and creative team environment. 

• Comfortable preparing slide decks and presentation materials. 

• Ability to maintain confidential information. 

• Proficiency with Microsoft tools. (Industry knowledge not required.) 

All-Star Candidates Will Have: 

• CRM experience (any platform) 

• Experience with providing customer support via a live chat 

• Experience with drafting and rolling out communications plans 

Super All-Star Candidates Will Have: 

• Experience with Epic (Applied Systems) or HubSpot 

• UAT (User Acceptance Testing) experience 

• Experience in group benefits 

What’s in it for you: 

• Learn by working alongside our experts 

• Completely remote (no commute!) 

• Strong leadership committed to having fun while getting results 

• Extended health care and dental benefits 

• A retirement savings plan with company contributions 

• A suite of health & wellness offerings 

• Mental health programs and support for you and your family 

• Assistance for the completion of industry designations 

• Competitive compensation 

 

About People Corporation 

At People Corporation, we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to meet the unique needs of businesses and their employees, members, and stakeholders. 

Providing an inclusive, accessible environment where all employees and clients feel valued, respected, and supported is something we are committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and creating an environment where every employee has the opportunity to reach their potential. 

If you require an accommodation or an alternative format of any posting, please contact careers@peoplecorporation.com

Salary Range
 

The base salary for this position is between $50,000 - $60,000 annually.

 

This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.