Credit & Collection Specialist - Electronic Data Interchange & Customer Portal

Some of what you will do:

Responsible and accountable for collection activity, credit analysis and assessment of risk with credit accounts. Additional responsibilities include relationship management, negotiation, reporting and improved communication. Focus collections within Electronic Data Interchange /Portals. 

Specifically, You Will:

• Collect and follow up aged accounts receivable, monitor payment trends and carry out corrective measures for overdue accounts as required. 
• Ensure the customer operates and maintains the credit account within terms and conditions of sale/service or contract. 
• Serve as the contact/liaison for the assigned account portfolio. 
• Review/recommend credit limits to increase/decrease, suspend/reinstate credit privileges Communicate/escalate credit concerns as required with accounts that present credit risk/loss, require credit hold or third-party collection. 
• Maintain detailed collection/credit system notes for all account activity and maintains credit history files. 
• Coordinate timely resolve with Customer Care, Sales and/or Operations for account issues that may include but are not limited to, disputed deliveries, returns and credits. 
• Work in multiple Electronic Data Interchange platforms
• Complete v-look up against open AR
• Understanding of Electronic Data Interchange rejection process, and requirements for correction
• PO flip

Some of what you need:

• Post Secondary Education.
• University Degree or College Diploma would be an asset.
• CCP Designation or related courses would be an asset.
• Strong Excel Skills
• Experience with multiple Electronic Data Interchange systems, example; Ariba, Coupa
• 4-6 years prior related experience. 

Physical demands/working conditions: 

Office environment – Mostly remote, however two days a month at our Richmond Hill office is mandatory.

Some of what you will get:

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

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