Director of AI & Business Systems

About Minga

At Minga, we’re creating the Student Behavior Platform schools can’t imagine running without. We’re on a mission to make school life run smoother and have fun while we’re at it.

We’re a tight-knit team of curious, creative, and low-ego humans who genuinely enjoy working together. We care deeply about the work we do and the people we do it with, and that shows up in how we lead, collaborate, and celebrate.

Our culture is built on trust, ownership, and continuous learning. Whether you’re working from our Kelowna HQ or remotely, you’ll have the autonomy to do your best work, the support to grow, and the opportunity to make a real impact in the lives of educators and students.

The Role

We’re not just hiring for a position, we’re adding a teammate. Someone who wants to help build what’s next, take real ownership, and grow with us along the way.

As a Director of AI & Systems at Minga, reporting to the COO, Pam Boyko you’ll be responsible for improving internal efficiency, clarity, and execution by thoughtfully applying AI, automation, and well-integrated tools across the company. 

This role focuses on how work actually gets done: reducing friction, eliminating manual effort, strengthening security, and helping teams use technology more effectively. You will directly influence how we grow, and help build the high-performance teams that make Minga a place people love to work.

What You’ll Do

Internal AI & automation strategy

• Identify where AI agents, automation, and intelligent workflows can meaningfully improve efficiency across teams
• Evaluate when AI is the right tool — and when simpler process or systems changes are better
• Design and deploy internal AI solutions that support functions such as:
  • Customer Success
  • Sales & Revenue Operations
  • Marketing
  • People Operations
  • Finance & Operations

Systems & tooling ecosystem

• Maintain a deep understanding of Minga’s internal tools, platforms, and data flows
• Ensure tools work well together and support how teams actually operate
• Reduce tool sprawl, duplication, and unnecessary complexity
• Make clear, practical recommendations on tooling improvements or consolidation

Advisory partnership with leaders

• Act as a thought partner to department leaders on how AI and automation can improve their workflows
• Translate business problems into practical technology solutions
• Provide guidance and recommendations — with context, tradeoffs, and impact — rather than top-down mandates

IT leadership & security

• Lead Minga’s internal IT function through the IT Manager
• Own internal IT strategy, operational resilience, and day-to-day effectiveness
• Be accountable for internal IT security, access controls, and security best practices
• Partner with Security, Legal, and Compliance stakeholders to ensure responsible and secure use of AI and systems

Responsible AI & risk management

• Establish guardrails for internal AI use, including data handling, access, and privacy considerations
• Ensure AI tools and agents are deployed in a way that is transparent, auditable, and aligned with Minga’s values
• Stay informed on evolving AI risks and best practices, without chasing trends

Enablement & change management

• Help teams adopt new tools and workflows successfully
• Improve AI literacy across the organization
• Ensure changes lead to real adoption, not shelfware

What Success Looks Like

• Teams spend less time on manual, repetitive work
• Internal tools feel cohesive rather than fragmented
• AI agents and automation are reliable, trusted, and actually used
• Internal security and access practices are clear, consistent, and well-managed

What We Require

• Experience designing and implementing AI, automation, and workflow improvements across teams
• Strong understanding of AI tools, systems integrations, and internal tech ecosystems
• Experience optimizing and consolidating business systems (CRM, HRIS, Finance, Marketing, etc.)
• Knowledge of IT operations, security best practices, and data governance
• Ability to translate business challenges into practical, scalable technology solutions
• Experience leading cross-functional initiatives and driving real adoption

Who You Are

• A systems thinker who spots friction and solves it
• Practical about AI — you use it where it adds value, not for hype
• Business-minded and outcome-driven
• Collaborative, low-ego, and comfortable advising senior leaders
• Clear communicator who simplifies complex ideas
• Security-conscious and thoughtful about risk
• Change-savvy and focused on meaningful impact

How We Work (and What We Value)
Our values aren’t just what we believe, they’re how we show up every day:

🌱 Growth – Always learning, always evolving
💬 Respect – Every voice matters
🧭 Integrity – Doing what’s right, even when it’s hard
🔥 Passion – Bringing energy and heart to everything we do

What You Can Expect at Minga

Flexible, Hybrid-First Work: Work in a way that works for you. Our hybrid model blends in-office collaboration days with the freedom of remote work. Some roles are fully remote, and we make sure our remote teammates are just as engaged, connected, and celebrated as those in the office. * Ideally for this role, we would love to relocate our candidate to Kelowna, BC to be in office with our team, as cross functional work is important. However, we are open to PST located candidates who will work remotely, but are able to travel to Kelowna occasionally. 

Inclusive leadership: Monthly CEO Lunch & Learns, open Q&As, and transparent updates; our leadership team listens, acts, and keeps the lines of communication open

Culture of connection: Social events, virtual meetups, and 2 annual offsites to bring everyone together

Growth investment: We invest in you. With dedicated time and budget for growth, you’ll have the freedom to explore, upskill, and expand your impact

Recognition that matters:  From Slack shoutouts to company-wide recognition we pause to celebrate progress
Perks with purpose: 

• Equitable pay + transparency
• Flexible PTO ( 20 days of vacation + 7.5 Flex Days)
• Health, dental, and vision benefits for you & your family
• Mental health and wellness support
• A team that leads with heart, values every voice, and loves what they do

👋 Sound like your kind of place? Apply now, we’d love to meet you.

What You Can Expect From Us

At Minga, you’re more than just an application, you’re a real person with a story we want to hear. Every résumé is reviewed by a human on our team (no bots ghosting you here), and we make it our mission to keep you in the loop from hello to final decision.

We believe in clear communication, mutual respect, and making sure every candidate walks away feeling valued; whether we end up working together or not.

If this role feels like a fit, or even a maybe, hit that apply button. We’re genuinely excited to learn more about you.

Let’s build something meaningful together.