Director, Smart Buildings & Remote Command Centre (RCC)

SUMMARY

The Director, Smart Buildings & Remote Command Centre (RCC) is the business owner for BGIS’s Smart Buildings platform and operations. This role is accountable for building, scaling, and operating a high-growth smart buildings business, including:

• End-to-end P&L ownership.
• Product and innovation roadmap.
• Smart building systems delivery and integration.
• RCC operations and service execution.
• Client growth and commercialization.
• Team leadership and capability development.

This role leads the strategy and execution of BGIS’s intelligent buildings platform — spanning building automation systems (BAS), IoT, analytics, FDD, energy optimization, remote monitoring, and digital twins — delivered through BGIS’s Remote Command Centre.

The Director is responsible for turning Smart Buildings into a repeatable, scalable, high-margin digital services business that drives measurable outcomes for clients: energy savings, decarbonization, reliability, and operational excellence.

KEY DUTIES & RESPONSIBILITIES

Business Ownership & P&L Leadership

• Own the full P&L for the Smart Buildings & RCC business line, including revenue, margin, cost control, and growth targets.
• Develop and execute the annual business plan, budget, and growth strategy.
• Build financial models, pricing strategies, and service packaging for Smart Buildings offerings.
• Drive profitability through scalable delivery models, automation, and process efficiency.
• Partner with Finance and Account leadership on forecasting, pipeline management, and investment planning.

Smart Buildings Product & Innovation Leadership

• Own the Smart Buildings product roadmap including:
  • Building automation and controls integration.
  • Fault detection & diagnostics (FDD).
  • Remote monitoring & analytics.
  • Energy optimization and continuous commissioning.
  • IoT, metering, and data platforms.
  • AI-driven alert triage and automation.
• Lead the development of standardized Smart Buildings offerings and service tiers.
• Drive innovation partnerships with OEMs, software vendors, utilities, and technology partners.
• Evaluate, pilot, and scale emerging smart building technologies.
• Ensure solutions are repeatable, scalable, secure, and enterprise-grade.

RCC Operations & Service Delivery

• Support the day-to-day operations of the Remote Command Centre.
• Work with the RCC National Operations Manager to continuously improve the high-performance RCC operating models including:
  • Monitoring and alert management.
  • Incident response and escalation.
  • Work order automation.
  • Remote diagnostics and optimization.
• Work with the integration team to implement best-in-class service management frameworks (ITIL-style models adapted to buildings).
• Work with and lead the team to drive continuous improvement across:
  • Service quality.
  • Response times.
  • Client experience.
  • Automation and AI enablement.
• Ensure operational excellence across uptime, reliability, cybersecurity, and data governance.

Smart Building Systems & Integration Delivery

• Working with the Smart Buildings manager, the Director will support all Smart Buildings deployment programs and client integrations including supporting the:
  • Network and OT architecture.
  • BAS and controls integration.
  • Platform onboarding and commissioning.
  • Data normalization and analytics.
  • Cybersecurity and access control.
• Ensure all programs are delivered:
  • On time.
  • On budget.
  • To performance guarantees.
  • With documented savings and outcomes.
• Work with the team to develop integration standards, architecture frameworks, and vendor certification programs.

Client Growth & Commercialization

• Partner with Account Directors and Sector Leads to drive Smart Buildings growth across BGIS’s portfolio.
• Lead executive-level client engagements for Smart Buildings strategy.
• Position Smart Buildings as a core digital transformation and decarbonization platform.
• Own go-to-market strategy, sales enablement, and proposal development.
• Build case studies, ROI models, and outcome-driven value propositions.
• Expand Smart Buildings into existing accounts and new markets.

People & Organizational Leadership

• Build and lead a national Smart Buildings & RCC organization.
• Support the managers in recruiting and developing:
  • Smart building architects.
  • Controls and integration engineers.
  • Data and analytics specialists.
  • RCC operators and service managers.
• Build career paths, certification programs, and technical excellence standards.
• Foster a culture of innovation, accountability, and client obsession.
• Lead performance management, engagement, retention, and succession planning.

Governance, Risk & Compliance

• Ensure compliance with cybersecurity, privacy, and data governance standards.
• Work with BGIS IT for OT security frameworks and vendor security certification.
• Work with the key managers on risk management for all digital building platforms.

KNOWLEDGE & SKILLS

• University degree in Engineering, Computer Science, or equivalent technical discipline.
• 10+ years of experience in smart buildings, digital infrastructure, or building technology.
• 5+ years in leadership roles managing large technical teams and operations.
• Proven experience owning P&L and scaling a technology-enabled services business.
• Deep experience with:
  • BAS and controls platforms (Niagara, Schneider, Siemens, Honeywell, Johnson, etc.)
  • OT networks and building cybersecurity.
  • IoT and data platforms.
  • Energy optimization and analytics.
  • Strong commercial acumen with experience building productized service offerings.
• Fully developed strategic program management abilities. 
• Exceptionally skilled business financial management ability and exceptional financial acumen.  Significant experience in meeting financial and business profitability objectives. 
• Exceptionally skilled at influencing, persuading and negotiating with client representatives at the senior management to executive position level. 
• Exceptionally skilled at building and managing relationships with client representatives at the senior management to executive level.
• Highly skilled at leading and engaging a team of individuals. 
• Highly skilled at managing vendor performance. 
• Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client. 
• Computer proficiency in MS Office applications in particular – MS Project, MS Excel, MS Outlook, along with ability to quickly learn new applications. 

Licenses and/or Professional Accreditation

• MBA or executive business education.
• Professional Engineering (P.Eng).
• Project Management Institute Accreditation (Considered asset). 
• Program Management Professional Accreditation (Considered asset). 
• LEED certification (Considered asset).