Inside Sales Representative

Tree of Life Canada ULC is an Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.  We are committed to meeting the needs of persons with disabilities.  If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided.  When your interview is being scheduled, please advise the Recruiter of how we might be able to support your participation. 

** NOTE:  Reference checks will be conducted for potential candidates and the information collected will be used in making the final hiring decision

About the Job

The position is part of the Field Sales & Operations team and is primarily responsible for the day-to-day relationship management and product sales to an established set of customers. The Inside Sales Representative sells product by presenting product and promotional opportunities, identifying opportunities to increase sales of current items, and suggesting new items and line extensions. This role will be responsible for assisting customers remotely, over the phone and via email and submitting their orders. This position will have responsibility for an assigned list of customers and sub-distributors that will be the candidates primary selling responsibility. As with all positions at Tree of Life Canada we expect that all actions will be consistent with Tree of Life Canada’s Mission, Vision and Values.

Position Accountabilities

• Establish and maintain a strong relationship and regular communication with all assigned customers.

• Solicit, receive and process sales orders received via telephone, e-mail or fax.

• Conduct sales calls remotely to present available promotional opportunities, sell new items and recommend item replacement for slow or discontinued products.
• Effectively present and sell items for seasonal, holiday, or other focus initiatives to maximize revenue.

• Responsible for the communication and administrative implementation of new product listings, delisted/discontinued products, pack size or case/upc changes, and price changes for assigned customers.
• Assist in communicating and organizing administrative information for the setup of new key customer accounts, including the processing and tracking of all aspects related to opening orders.
• Validate and process customer return and credit requests, co-ordinate cancellation and re-bill of orders with errors, and review orders on hold and ensure action has been taken.

• Organize, monitor and report on order status to the key account manager, and/or various internal and external stakeholders as necessary.
• Work with internal stakeholders to review, present and sell overstock and close to code opportunities to relevant customers for the maximum achievable price.
• Meet assigned targets for sales and strategic objectives.
• Must be able to effectively manage change in a dynamic environment.
• Other duties and special projects as requested.
• Support and participate in food safety programs including SQF (Safe Quality Food).
• Must maintain good attendance, safe work practices and maintain safeguards of confidential company information.

Experience and Qualifications Required

• Post-Secondary education with a Business focus preferred or equivalent work experience.
• Minimum 3-5 years’ experience working in Sales and/or customer service environment in the CPG / food industry.
• Some account management and/or experience working with distributors/sub-distributors is considered an asset.
• Excellent interpersonal, written, and oral communications skills in English. French is an asset, but not required.
• Proficiency in MS Office required (Outlook, Excel, PowerPoint, Word). SAP experience is an asset.
• Highly organized, must be able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
• Excellent customer service-oriented attitude with ability to get along with diverse personalities and communicate effectively with customers and internally.
• Tactful and flexible with good reasoning abilities and sound judgement.
• Able to work independently / Strong work ethic and self-starter.