Intern: Recycling Account Specialist | Remote Canada

OVERVIEW

Reporting to Team Lead, Producer Relations, the Account Specialist Intern will be part of the National team, acting as business contact between customers (Producers) and Circular Materials, focusing on supporting Producers as they file their extended producer responsibility (EPR)/individual producer reports (IPRs) within specified deadlines.  Over the course of four (4) months, the Intern will be integral in ensuring the smooth communication between Producers stakeholders while acting as an organizational ambassador and facilitating timely and accurate reporting and delivering high-quality service. 

RESPONSIBILITIES

• Assist and support existing producers with reporting to ensure they are compliant with their provincial recycling obligations regarding reporting requirements, deadlines, and changes.
• Build relationships with producers by providing exemplary customer service, managing producer communications via phone email and live chat, and continuously improving the producer experience.

• Communicate policies, rules, contractual requirements, legislation, and regulations pertaining to the reporting of material tonnages and payment of fees.
• Ability to review submitted producer reports, analyze; interpret numerical data, and detect anomalies, to ensure reporting accuracy.
• Support with the facilitation of supply reporting to provincial regulatory authorities.

QUALIFICATIONS

Education

• Post-secondary education – currently enrolled in a Business Administration or Customer Service Management program is preferred or equivalent Account management experience.
  

Experience

• Minimum two (2) years of progressive customer service experience.
• Knowledge of CRM, managing customer behaviour and conflicts, building customer relationships.
• Experience working in a call centre or in a similar office environment would be an asset.
  

Knowledge/Competencies/Skills

• Flexible, adapting to new and changing tasks and can multi-task in a fast-paced and changing work environment.
• Strong Excel skills and comfortable learning new online tools.
• Detail-oriented with analytical and problem-solving skills, strong research capabilities.
• French/English Bilingualism is an asset for this role.
• Interest in environmental issues and how businesses contribute to good environmental performance.
• Working knowledge of SAP would be an asset.
  

WORKING CONDITIONS

• All CM employees work 40 hours per week, remotely from a Canadian home office environment.
• Staggered shift schedules are required to support Producers in multiple time zones across the country, therefore standard service coverage spans between 8:30 AM and 6:30 PM ET.
  

PAY TRANSPARENCY 

Expected Compensation: 

• A salary of $14,700 for the 4-month term.
• The salary listed complies with the Ontario Employment Standards Act and reflects working full-time hours.
  

Job Vacancy Reason 

• This is a new 4-month internship role.

Artificial Intelligence 

• AI is not used during our hiring processes.  

Applicant and Interviewee Communication 

• We thank all applicants for their interest. However, only those under consideration will be contacted. 

• Applicants who have been interviewed will be informed whether a hiring decision has been made within 45 days of their final interview. 

Record Retention  

• Job posting records and associated application forms will be retained for at least three years.  

ABOUT CIRCULAR MATERIALS

Circular Materials is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada. Created by producers for producers, Circular Materials develops, implements, and supports effective and efficient recycling programs to advance innovation, deliver improved environmental outcomes and drive value across the recycling supply chain. Our full-service offerings include collection, management, promotion and education, and reporting.  

Together, we are advancing the circular economy where materials are collected, recycled, and can be returned to producers for use as recycled content in new products and packaging. As we develop enhanced recycling systems across Canada, we work to ensure more materials are looped into the circular economy, benefiting both people and the environment.  

Learn more at circularmaterials.ca.  

Circular Materials is an equal opportunity employer, seeking team members with a diversity of thought, skills, experiences, culture, and ethnicity to help us achieve our purpose of accelerating a circular economy for people and the planet. As a national organization operating across Canada, our goal is to build a workforce that reflects the diversity of the many provinces and territories where we do business.  

Our inclusive hiring practices aim to foster a culture where all employees feel a strong sense of belonging. We are proud of our recent diversity survey results which showed that:  

• 51% of Circular Materials employees identify as women. 

• 53% of Circular Materials employees identify as visible minorities. 

• 97% of employees believe Circular Materials fosters a strong sense of belonging for employees of all backgrounds.  

• 95% of employees recommend Circular Materials as an inclusive workplace.   

We welcome applications from candidates of all backgrounds, including women, Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, racialized individuals, and members of the 2SLGBTQIA+ community.  As part of our commitment to reconciliation, Circular Materials is working to advance Indigenous representation and partnerships within our organization and across our programs.  We acknowledge that Circular Materials operates on the traditional territories of diverse Indigenous Nations, and we recognize the importance of respecting Indigenous rights, governance, and contributions in the workplace and beyond. 

Circular Materials supports reasonable requests for accommodation in accordance with all applicable provincial accessibility standards. Requests for accommodation will be provided by Circular Materials through the recruitment and/or assessment processes, upon contacting humanresources@circularmaterials.ca. This email is only used for accommodation requests.