Investor Support Officer

The Alberta Securities Commission (ASC) is the industry-funded regulator responsible for administering the province's securities laws. It is entrusted with fostering a fair and efficient capital market in Alberta and with protecting investors. As a member of the Canadian Securities Administrators (CSA), the ASC works to improve, coordinate and harmonize the regulation of Canada's capital markets. 

The Communications and Investor Education (C&IE) division provides strategic communications counsel and support to all areas of the ASC to engage and educate internal and external stakeholders. The team promotes consistent, relevant and timely communication through media relations, investor education, corporate communications, public information and internal communications. The team also serves as the contact resource for all Albertans looking for information from the ASC.

Investment fraud and other market misconduct can have serious financial, psychological and emotional impact on victims and their families. Those who have been harmed and are interacting with the ASC to help protect others have many emotions and are likely confused and stressed. This is exacerbated by the fact that many investors do not understand the role of the ASC, what it does and how it functions. To address this gap, the ASC is looking to add the new position of Investor Support Officer. This new position will serve as a central point of contact and be responsible for providing enhanced support to people who have been harmed through investment fraud and other market misconduct. A key aspect of this role will be to help harmed investors understand the role of the ASC and how it can help, and where it cannot.

If you genuinely care about Albertans’ financial well-being, have an empathetic and understanding ear, and a desire to improve the information and support available to investors who have been victimized, consider applying for the role of Investor Support Officer.

• Serving as a specialized, understanding and approachable central contact for harmed investors.
• Helping harmed investors understand the role of the ASC and how it can help, and when they need to seek external professional services.
• Providing resources and direction on where to seek external professional services, including professional counselling services, legal aid advice, financial support, community services, etc.
• Orienting and providing general information and support to investors who are participating in formal ASC processes (e.g., supporting witnesses throughout the hearing process.)
• Collaborating with relevant internal divisions and departments and external organizations to ensure the most appropriate information is provided to investors and their families.
• Working with the C&IE team to expand the resources and information available on asc.ca and checkfirst.ca that can assist harmed investors.
• Identifying opportunities to enhance the Investor Support Office to support harmed investors.
• Leading the operational activities for the ASC Contact Centre including navigating ASC processes, coordinating daily workflows, and ensuring service standards and response targets are met.
• Analyzing inquiry and complaint data to identify systemic issues, emerging investor risks, or education gaps, and provide recommendations to C&IE and other division leadership.

The Investor Support Officer is not an investor advocate position. The purpose of this role is to provide support and information, and to provide referrals to appropriate community resources (e.g. legal aid, psychologists, advocacy groups, etc.) as necessary.

• A post-secondary degree or diploma in Communications, Business or in a related discipline (equivalencies and a combination of work experience will also be considered).
• A minimum of four years of professional experience in a financial, regulatory, or compliance role, focusing on investor relations.
• Superior listening and facilitation skills with an excellent phone manner and a high level of customer service.
• Strong communication skills (written and oral).
• The ability to empathize in a calm and empowering manner with people who are experiencing difficult and emotional circumstances
• Experience in managing a contact centre environment.
• An understanding of the investor experience and the impact of investment fraud.
• Excellent navigational skills and resource identification to ensure needs of victims are met.
• Experience and/or knowledge of professional communications practices and processes.
• Critical thinking with the ability to analyze a sensitive situation and discern, in a timely manner, the appropriate course of action.
• Strong organizational skills and a proven ability to multitask in a fast-paced environment.
• Excellent relationship-building skills across all levels of an organization and with outside organizations.
• Effective conflict resolution and crisis intervention skills.
• A desire for continuous improvement both personally and organizationally.
• A strong customer service focus when dealing with internal and external stakeholders.
• A desire to support investors harmed by market misconduct and fraud.

Click the Apply For This Job button to submit your resume, cover letter and salary expectations by January 9, 2026. This position will work out of the ASC office located in Calgary, Alberta. You will be contacted if you are selected for an interview. More information about working at the ASC including our comprehensive Total Rewards package can be found on our website at https://www.asc.ca.

We offer a hybrid work environment and flexibility, a competitive total rewards package consisting of 100 per cent employer-paid benefits, comprehensive health and dental, employee life insurance, short-term and long-term disability; retirement benefits; travel insurance; paid vacation time, flex and sick days; an employee family assistance program; transportation allowance, generous flexible spending account and professional development through subsidized courses, conference, workshops, seminars and in-house training. We also encourage fun and giving back to the community with initiatives offered through our ASC Social Club and annual United Way Campaign. 

The ASC is an equal opportunity employer and encourages applications from all qualified individuals. We celebrate diversity and are committed to providing an inclusive work environment where every employee feels valued and respected.