Lead Field Service Technician
HoneywellJoin the industry leader to design the next generation of breakthroughs.
As a Lead Field Service Technician here at Honeywell, you will have the opportunity to lead and manage our Field Service team, ensuring efficient and effective service delivery to our customers. You will develop and implement strategies to optimize field service operations, driving customer satisfaction and business growth. Collaborating with cross-functional teams, you will drive continuous improvement initiatives and establish strong relationships with key stakeholders.
You will report directly to our Sr. Field Service Supervisor, and you'll work on customer sites based out of our Markham, Ontario office.
In this role, you will impact the success of our field service operations, customer satisfaction, and the growth of the organization. You will work with critical building management, HVAC and security systems with the opportunity to work on a range of commercial and government buildings, health care facilities. In this role you will help our customers to use technology to improve productivity and increase the value of services provided to our many different customers.
The primary focus is to provide continuing service support for Honeywell’s Commercial Controls Building Automation HVAC systems.
Responsibilities
Key Responsibilities
- Preventive Maintenance, Corrective Maintenance, and Emergency Support maintenance of customer's Honeywell Quality Control Systems.
- Troubleshoot and solve system and process related problems.
- Perform sensor verification and calibration.
- Publish critical reporting to customers including Monthly Performance, Results Reports, Correction Action Reports.
- Actively interface with customers at all levels. Ensures customer satisfaction through oral and written communication.
- Ability to cover on-call rotation for sites (after hours, weekends, stat holidays)
Qualifications
YOU MUST HAVE
- 3 years of experience in building automation / HVAC controls including but not limited to RTU, AHU, Boiler and VAV Control systems.
- Degree / diploma in a related field.
- Must have valid G license.
- Should be available to provide on-call support as required.
WE VALUE
- 3+ years of experience using Basic Windows and Microsoft Office experience.
- Ability to work safely within the Honeywell/Customer HSE requirements.
- Be able to work effectively both individually and with a group without need of direct supervision.
- Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems.
- Design/Engineer solutions to prevent reoccurring problems as knowledge is acquired.
- Capable of writing, reviewing, and / or editing various types of technical reports.
- Able to conduct formal meetings with customer management personnel.
- Capable of evaluating control effectiveness as knowledge is acquired.
- Capable of verifying and calibrating sensors as well as possessing a working knowledge of sensor operations and correctors.
- Knowledge of system architecture and operations as well as applicable database items needed for basic maintenance and calibration.
- Project a positive and confident attitude focused on meeting and exceeding customer expectations.
The annual base salary range for this position is $78,000 to $95,000 in Markham, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.