Lead Nurse Field Supervisor

Position Type:                     Full-Time 

Department:                       Patient Programs

Work Location:                   Canada

Work Arrangement:         Remote (Travel up to 30% within Canada to support clinics) 

Work Hours:                       Monday to Friday - within hours of 8:00am - 8:00pm (EST)

Travel Required:                As required

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Lead Nurse Field Supervisor is a key clinical leadership role within the Patient Services team, responsible for overseeing both the Field Nurse Case Manger (FNCM) and the Nurse Care Navigator (NCN) teams. This role ensures consistent, high-quality delivery of patient support services offered by Sentrex Health Solutions.

The Lead Nurse Field Supervisor is responsible for coaching and mentoring staff, maintaining high standards of clinical practice, and ensuring full compliance with program protocols. The role also plays a critical part in fostering high-quality customer engagement by supporting strong professional relationships with clinics, physicians and client stakeholders. In addition, the Lead Nurse Field Supervisor serves as a key escalation point for complex cases and collaborates closely with cross-functional teams to optimize patient care, streamline workflows, enhance service delivery, and uphold client expectations. 

This is a remote based position, that will require time spent travelling to and working with clinics on an as needed basis. 

A Day in the Life (What you will do here):

• Adhere to Sentrex Policies and Procedures.
• Provide supervision, direction, and mentorship to both FNCMs and NCNs.
• Conduct in clinic coaching and observation sessions to evaluate performance, strengthen clinical competencies, and ensure adherence to program best practices.
• Serve as the primary escalation point for clinical questions, complex patient cases, and operational challenges. 
• Support the onboarding and training of new FNCMs and NCNs.
• Facilitate team meetings, case reviews, and continuous learning sessions.
• Ensure all FNCM and NCN activities comply with Sentrex policies, program protocols, and applicable clinical standards.
• Oversee adverse event reporting and ensure timely follow-through in accordance with pharmacovigilance requirements. 
• Participate in internal quality audits and support corrective and preventative action initiatives.
• Maintain consistent service delivery across field-based and virtual teams.
• Collaborate with Program Manager, Associate Program Manager, Care Navigators, Clinic Solutions, and internal partners to ensure seamless care coordination. 
• Monitor service metrics and regional trends for both FNCM and NCN teams, recommending operational improvements when needed.
• Support territory balancing, resource allocation and coverage planning.
• Troubleshoot operational barriers related to clinics, patient access and system workflows. 
• Attend select clinic visits to support high-priority or high-complexity sites. 
• Provide individualized coaching based on observations, performance trends, and case reviews. 
• Support professional growth through structured feedback and development planning. 
• Communicate program updates, new clinical information and best practices to the team. 
• Build and maintain strong relationships with physician offices, clinics, and client stakeholders.
• Represent the FNCM and NCN teams in cross-functional discussions and client meetings as needed. 
• Support program improvements, pilot initiatives, and client-driven requests. 
• Prepare reports, performance summaries and continuous improvement initiatives.
• Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team.
• Attend key patient and stakeholder meetings, as well as relevant conferences, to support FNCMs and NCNs in delivering high quality education on disease, product information, and case management services.
• Liaise with physicians’ offices, pharmacies, infusion services providers and other parties to provide .comprehensive and coordinated service to patients and physicians and resolve issues as they arise.
• Participate in ongoing internal and/or external continuing education activities.
• Additional duties as requested by the Manager.

What you need to ensure you are set up for success:

• Must be a Registered Nurse in good standing with the College of Nurses of their respective province.
• 4+ years of clinical experience.
• Experience in immunology, rheumatology, or dermatology an asset.
• Strong analytical and problem-solving skills to address barriers and optimize patient care processes.
• Ability to manage both field-based and virtual staff in a dynamic environment.
• Demonstrates strong customer service skills, with the ability to build trust and rapport with HCPs, patients, and stakeholders.
• Highly collaborative with effective and practical communication skills.
• Experience in Patient Support Program is a strong asset.
• Proven ability to work in a team environment.
• Bilingual in English and French is an asset.

What makes you a great fit for this team: 

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications.  We realize that not every candidate will meet every single desired qualification.  If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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