Luxury Reservation Sales Agent - Hotels

Company Description

Accor Global Reservation Centre – Moncton

About Us

For over 30 years, we’ve been part of Moncton’s exciting evolution — helping shape its growth while proudly serving as a local employer of choice. We are recognized for our strong community contributions and our dedication to creating exceptional, memorable luxury experiences for every guest.

Our purpose? Pioneering the art of responsible hospitality, connecting cultures with heartfelt care.

Join us at the Accor Global Reservation Centre, where you can experience daily growth, meaningful work, and a welcoming culture! 

Are you passionate about travel, creating luxury experiences, and genuinely helping others? Then step into a role where every day offers opportunities for growth, meaningful connections, and real impact.

As the first point of contact for our guests, you’ll set the tone for their luxury travel journey from the very start. You’ll engage with guests through calls and inquiries in a genuine, unscripted way — listening attentively, responding with empathy, and personalizing each conversation to reflect your unique style.

This role invites you to bring your individuality to work each day, creating interactions that are both memorable and meaningful.

Our commitment is to deliver luxury, personalized travel experiences that transform dreams into cherished memories while fostering loyal guests through exceptional care.

Job Description

What You’ll Be Doing

• Engage with Guests: Answer inbound calls in an unscripted, heartfelt, and conversational manner while assisting with room and suite reservations for our luxury brands around the world — including iconic properties like the Fairmont Banff Springs, Fairmont Le Château Frontenac, The Plaza, and many more.
• Create Memorable Experiences: Listen actively and confidently guide guests in selecting their ideal room and package. Present premium options with ease, using your sales expertise to tailor thoughtful, personalized recommendations that turn moments into lifelong memories.
• Use Your Creativity: As an Accor Heartist® (Heart + Artist), bring warmth and creativity to every conversation. Personalize your offers to provide guests with unique and authentic experiences, infusing every interaction with passion and hospitality.
• Support Our Commitments: Champion our standards of sustainability and ethical hospitality by embodying our values in every interaction. You will be pioneering a new and innovative approach to hospitality.

What’s In It for You

• Competitive Pay:
  • $21.13/hour (includes $1.50/hour premium for French language skills)
  • $19.63/hour for unilingual English
  • Additional $1.00/hour shift premium for hours worked after midnight
• Annual Wellness Benefit: $300 to invest in your well-being
• Paid Time Off: 4 weeks’ paid vacation, 13 paid statutory holidays, and fully paid training
• Schedule: Predictable work schedule with two consecutive days off and periodic weekends off
• Remote Work Flexibility: After successfully completing our 4.5-week, fully paid onsite training program in Moncton (small group setting), you’ll enjoy the flexibility and convenience of working remotely from home.
• Comprehensive Benefits: Medical and dental coverage for you and your family, with premiums paid by the company, plus a company-matching pension plan of up to 5%
• Travel Discounts: Exclusive discounted rates at Accor luxury hotels worldwide

Qualifications

What You Need to Be Successful

• Professional-level fluency in English is required
• Professional-level fluency in French is an asset
• Excellent communication skills to engage guests with the elegance and professionalism expected in a luxury experience
• The confidence to make sound decisions and take initiative while contributing to team success
• Experience and/or education in Hospitality, Tourism, Sales, Customer Service, or Contact Centre — combined with a passion for helping others
• Ability to seamlessly navigate multiple software systems while providing personalized and efficient service

Availability, Location & Internet Requirements

• Must be legally entitled to work full-time in Canada
• This is a full-time, permanent career opportunity (no part-time or student positions)
• Must be able to work from 5:30 PM–2:00 AM OR 6:30 PM–3:00 AM (your choice), including weekends and holidays, with periodic weekends off
• Remote (work from home) role — you must reside in NB, NS, or PEI
• Must attend 4.5 weeks of onsite initial training in Moncton (travel and accommodation provided for qualified candidates)
• Must have a suitable workspace and high-speed direct internet connection (no wireless or satellite)

Additional Information

Your Team

• You’ll join a diverse, multicultural team of well-traveled professionals. We love what we do every day! We foster meaningful connections among colleagues and celebrate the richness of diverse cultures, creating a warm, caring environment where everyone can be themselves and truly belong.
• Inclusion is at our core — we hire with heart, welcome every voice, and champion diverse talent with opportunities to grow and thrive.

Why Accor Global Reservation Centre?

We value diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career.

We accelerate sustainability through carbon footprint reduction, ethical innovation, awareness-raising, and fostering exemplary behaviors among both guests and partners.

We support you to learn and grow every day — ensuring your work brings purpose to your life. During your journey with us, you can explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality!

How to Apply

Visit: careers.accor.com
Use keyword: Moncton

Connect with us to discover more about our unique workplace culture and exciting opportunities — search for "Accor Global Reservation Centre Moncton " on our social media platforms.