Product Owner

About the team

Service New Brunswick (SNB) is building a new, dynamic team to transform how we deliver IT services across the province. As one of the largest IT employers in New Brunswick, with over 700 technology professionals located across the province, we are dedicated to having an agile, client-focused approach, acting as a strategic partner to government departments, health authorities, schools, and other public sector organizations.

As one of Atlantic Canada’s Top Employers, we offer flexible work options—including remote, hybrid, and in-office roles—in most major cities across New Brunswick. In this role, you will play a critical part in helping us design and implement technology solutions that drive efficiency, innovation, and better service for New Brunswickers.

About the role

Service New Brunswick is seeking a Product Owner to drive excellence across our Salesforce platform development lifecycle. You will translate strategic intent into operational execution, ensuring that delivery is consistent, timely, and meets the highest quality standards. As the champion of delivery outcomes, you will work closely with cross-functional teams to remove blockers, align priorities, and deliver high-impact citizen-facing services. You will guide product strategy, technical execution, prioritization, and team leadership across multiple Agile/DevOps teams. 

What will you be doing? 

Your duties and responsibilities will include, but are not limited to:

• Lead Agile Delivery: Drive iteration and program increment planning, maintain and prioritize the product backlog, and ensure timely delivery of high-quality, tested solutions. 

• Define and Communicate Product Vision: Translate business capabilities into actionable features aligned with strategic goals and communicate the roadmap to stakeholders. 

• Backlog Management: Create and maintain the team backlog, ensuring items are well-formed and prioritized based on user value, risk, and dependencies. 

• User Story Creation: Define user stories with clear acceptance criteria.  Serve as point of contact for clarification on requirements to the development team.

• Stakeholder Engagement: Act as the primary point of contact for clients and development team; foster strong relationships to understand needs and manage expectations. 

• Resource & Financial Management: Oversee budgets, contracts, and resource planning to ensure efficient and cost-effective service delivery. 

• Risk & Portfolio Management: Monitor product performance, manage risks using the ROAM approach, and ensure lifecycle sustainability. 

• Incident Response & Continuity: Provide leadership during critical incidents, coordinate resolution teams, and ensure continuity of services for public-facing platforms. 

• Quality Assurance: Validate that user stories meet acceptance criteria and ensure technical stability and compliance with standards. 

• Cross-Functional Collaboration: Work closely with Scrum Masters, Platform Strategists, and integration teams to align development objectives with business goals. 

• Continuous Improvement: Promote adoption of enterprise-standard tools and practices, and lead efforts to improve processes and delivery efficiency. 

• Strategic Leadership: Contribute to branch-level planning, performance monitoring, and emergency response coordination as part of the senior management team.

What Success Looks Like

• You consistently deliver high-value features that align with business priorities and improve citizen-facing services.
• Stakeholders trust you as a strategic partner, and you foster strong collaboration across departments and vendors.
• Agile teams are empowered and productive, with clear priorities and minimal work disruption.
• Products under your portfolio maintain high availability, stability, and performance, even during peak demand.
• Risks are proactively managed, and critical incidents are resolved quickly and effectively.
• You champion continuous improvement, introducing practices that enhance efficiency and quality across the organization.

What do you need to be successful?

Essential Qualifications: Bachelor’s degree in Computer Science, Computer Engineering, Business Administration, or a related discipline and 5 years of related experience as a Product Owner or Business Analyst in Agile delivery and stakeholder engagement.

OR a two (2) year College Diploma in a related discipline with a minimum of 8 years related experience as a Product Owner or Business Analyst in Agile delivery and stakeholder engagement. Subject to the response to this competition, an equivalent combination of education, training and experience may be considered. 

Written and spoken competence in English is required.  Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

What qualifications can set you apart from other candidates?

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Experience with cloud-based platforms and enterprise-scale solutions, such as Salesforce.

• Familiarity with DevOps practices and continuous delivery. 

• Familiarity with tools such as Jira, Azure DevOps, or similar

• Strong understanding of risk management and compliance in a government or large organizational context.

• Experience with Scaled Agile Framework (SAFe).

• Knowledge of public sector processes and service delivery models.

• User and License Management:  new user setup/deactivation, roles, profiles, permissions, public groups

• Salesforce Custom Configuration:  fields, record types, custom settings, dashboards and reports

• Data management and security management: ensuring data quality by monitoring and cleaning data, ensure security of data through configuration of security settings, managing user roles and profiles

• System Maintenance: monitoring system performance and applying Salesforce release updates

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

CORE COMPETENCIES: The successful candidate will possess the following core competencies: 

• Strategic Thinking – Ability to align product decisions with organizational goals. 

• Collaboration & Influence – Skilled at building relationships and fostering consensus. 

• Adaptability – Comfortable navigating changing priorities and complex environments. 

• Problem-Solving – Analytical mindset with a focus on practical, value-driven solutions.

• Communication – Clear and persuasive communicator across technical and business audiences. 

• Leadership – Inspires teams and drives results in a fast-paced Agile environment.

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Agile & SAFe expertise (including backlog management and PI planning) 

• Proficiency with enterprise platforms (Salesforce) 

• Cloud-based solution management 

• Understanding of data governance, security, and compliance standards

Resumes should be in chronological order specifying education and employment in months and years including relevant part-time and full-time employment.

OPERATIONAL REQUIREMENTS:

•  Some weekday evening and weekend work hours may be required on occasion and candidates must possess a valid driver’s license.

• Occasional travel within the province may be required.

• Candidates will be required to undergo Criminal History Clearance prior to appointment.

Why join SNB?

You’ll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client’s biggest IT business challenges. Our core goals are to identify relevant and transformative digital IT solutions to support our clients in delivering business value to their customers.

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

Join us and be part of transformational initiatives shaping the future of IT services in New Brunswick.

Salary: $93,210 - $112,788 annually – Pay Band 7 - Management and Non-Union Pay Plan

We strongly encourage you to submit your application via the online portal https://www.ere.gnb.ca/competition.aspx?strType=c by using the “Apply Online” button to increase the efficiency and maintain a consistent candidate experience. Please indicate competition number R85-2025/26-713

In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact pc@snb.ca.

We thank all those who apply however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.