Quality Control Coordinator, Onsite Laboratories

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

This position is responsible for the continued administration, supervision and monitoring of the
adherence of the onsite laboratory operations to the Quality Management System and in conformance with
ISO/IEC 17025 and with the policies and procedures set up by NAM Minerals Management.
This position provides guidance, advises and assists the laboratory on their practices with respect to
the requirements of the quality management system and ISO/IEC 17025.

• Works with the lab personnel to continuously improve lab products and services. 
• Maintains appropriate documentation control (electronically and hardcopy). 
• Reports, monitors and maintains Proficiency testing and Round Robin internal and external programs applicable to site testing capabilities. 
• Approves and maintains site QMS documentation with respect to accuracy, distribution and retention. 
• Initiates and maintains CAPA program to ensure continuous improvement. 
• Directs non-conformance investigations. 
• Follows up and closes CAPAs. 
• Liaises with Operations Efficiency and Quality Director, Onsite Operations Director, Operations Manager, and Client Services to report CAPAs with respect to laboratory performance in response to customer complaints, claims and internal non-conformances.
• Under the direction of the Operations Efficiency and Quality Director, performs monthly internal technical and SLIM audits and provides the necessary follow up. 
• Extracts data from CCLAS regularly for review, repeat reports, charts and addresses any concerns via CAPA. 
• Monitors and reviews LIMS performance modules with respect to trends and biases as well as verification processes within the laboratory operation. 
• Performs and maintains method validation and/or verification for all existing site methods 
• Maintains site distribution and sign offs for all NAM and Global policies, procedures, work instructions and templates for use applicable to the site processes 
• Prepares monthly internal and external quality reports for each site. 
• Prevents release of any report, Certificate of Analysis, or information to the customer when a deficiency is identified during a technical audit.
• Ensures major technical non-conformances are brought to the attention of the Operations Efficiency and Quality Director and Regional Business Manager. 
• Schedules and enrolls employees in training programs, including health and safety training, monitors and maintains records. 
• May work as a backup in designated areas in the absence of Operations Efficiency and Quality Director. 
• May work on special projects as assigned by the Operations Efficiency and Quality Director and/or Operations Manager.
• Able to travel to multiple sites in Canada and USA for audits.

• A minimum of a BSc degree (or equivalent) is required.

• 3 - 5 years previous experience in laboratory and/or minerals operations is required.
• Previous experience with ISO/IEC 17025 requirements is preferred.
• Previous experience in a Quality Control related role is preferred
• Superior organizational, communication and interpersonal skills are essential.
• Must be accountable, self-motivated; provide team leadership and motivation towards a common
goal.
• Must be creative, innovative and task orientated.
• Has knowledge of international standards and specifications used by the minerals industry.
• Able to work with technical, sales and management staff.
• Proficient in using various types of computer software (Word, Excel. PowerPoint, Outlook,).
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional
environment.
• Demonstrates excellent verbal and written communication skills including grammar and composition.
• Ability to work well with others & independently.
• Proven time management skills and a strong attention to detail.
• Works well under pressure.
• Knowledge of another language besides English (French) is an asset.
• Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional
Conduct policies.
• Appropriate attitude, constant vigilance, attention to detail and following SGS policies and
procedures applicable to the business.

Compensation

The expected salary range for this position is $60,000 to $70,000 annually. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

• Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
• Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
• Happiness:
  • Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
  • Work-Life Balance: Paid-time off and family leave

In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants.

Position anticipated to close April 20, 2026. 

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.