Remote- Bilingual Customer Support / Pharmaceutical Distribution (Canada)

Patient Care Logistics Coordinator / Medical Delivery Customer Support

Location: Remote – Canada (Bilingual: Canadian French & English)
Training Start: April 2026 (tentative)

About Us:
TalentWorldGroup Plc. is a multilingual contact center offering a fully remote work environment, innovation-driven culture, and long-term career opportunities.

Role Overview:
Serve as the first point of contact for patients, clinics, and medical professionals. Manage inquiries, orders, medical deliveries, and logistics. Requires strong medical terminology knowledge, attention to detail, and ability to process complex information. Candidates must have strong technical skills (Microsoft Office, CRM like JDE) and troubleshoot independently.

Key Responsibilities:

• Handle inquiries via phone, email, fax, or online
• Manage patient and clinic orders, documentation, and data entry
• Escalate complex issues appropriately
• Expedite urgent orders and resolve shipment, return, or credit issues
• Process credits/returns, set up new patients, maintain records
• Recover medical equipment from patients exiting programs
• Participate in training and team meetings

Qualifications:
Required:

• Fluency in Canadian French & English
• Located in Canada for HIPAA compliance
• High school diploma
• 4–6 years in customer service, supply chain, or call center
• Strong communication, multitasking, and organizational skills
• Experience with sensitive information and metrics-driven environments
• Microsoft Office & CRM proficiency, independent problem-solving

Preferred:

• Bachelors in Life/Health Sciences or related
• Experience in medical logistics, home health, billing, clinical support
• Remote work experience

Schedule:

• Training: 5 weeks, Mon–Fri, 9:00 AM–5:00 PM EST, paid, fully remote
• Production: 8:00 AM–6:00 PM EST, 30–40 hrs/week, Mon–Fri

Technical Requirements:

• Wired broadband
• Computer: 1.8GHz+, 8GB RAM+, 10GB free, 1920x1080
• USB headset
• Windows 11+ or macOS 13+

Compensation & Benefits:

• Training: $17 USD/hr | Post-training: $19 USD/hr
• Freelance cooperation agreement
• Long term project opportunity
• Fully remote, long-term project
• Career growth & development
• Gamification program: earn more, get paid holidays