Sales Engineer

Location: Montreal

Bilingual: French/English

Reports to: Sales Engineer Manager

As a Sales Engineer, you will serve as the trusted technical expert and partner to our dealer customers who purchase and install Snap One products, with a primary focus on Control4 automation solutions. Reporting to the Sales Engineer Manager, you will provide high-level technical support, education, and hands-on assistance to help dealers design robust systems, avoid common pitfalls, fully leverage product capabilities, and drive incremental revenue — all while ensuring exceptional end-user experiences.

This role combines deep technical expertise with strong relationship-building and presentation skills. You will thrive in a dynamic, customer-facing environment, continually assessing dealer needs and delivering tailored guidance — both virtually and in-person.

JOB DUTIES:

• Collaborate closely with sales teams to boost productivity through proactive engagement, training sessions, on-site support, and consistent follow-up.
• Accelerate new account onboarding with hands-on activities, training, and guidance to ensure rapid adoption and success in Control4 product sales.
• Conduct on-site inspections, troubleshooting, and support for dealer projects as needed.
• Deliver on-site and virtual training, project design consultations, programming assistance, and technical expertise to dealers.
• Communicate effectively and collaborate with both technical integrators and business/executive-level stakeholders.
• Maintain strong internal communication regarding customer opportunities, product feedback, and service needs.
• Foster long-term customer satisfaction by building and nurturing relationships, proactively following up, and coordinating with internal resources to deliver timely sales and technical support.
• Independently manage a dynamic schedule, prioritize tasks, and multitask effectively in a fast-paced, travel-heavy role.

YOU MUST HAVE:

• 5+ years of experience in a sales, customer-facing, or technical support role within the AV/integration industry.
• 4+ years of hands-on experience with Control4 and/or other home automation/control systems.
• Proven track record of delivering measurable business results (e.g., increased sales, successful project deployments, customer retention).
• Strong system design skills combined with practical, hands-on installation and troubleshooting experience.
• Excellent problem-solving abilities and executive/client relationship management skills.
• Willingness to travel up to 75% (primarily regional, with occasional overnight stays).
• Valid driver's license with a clean driving record.

WE VALUE:

• Control4 certification (or equivalent PCNA/Snap One certifications).
• Advanced Control4 training and/or additional manufacturer certifications in related automation, networking, or AV technologies.