Senior Account Manager

About Northern

At Northern, we thrive at the intersection of technology, marketing, and analytics. Our team delivers exceptional client experiences using innovative solutions and advanced analytics. We value collaboration, strategic thinking, and operational excellence.

Since our founding in 2015, Northern has grown into a team of 200+ digital experts, receiving multiple recognitions in employee engagement from Great Place to Work® Canada, including Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more.

What We’re Looking For

We are currently seeking a highly motivated Senior Account Manager to join our Account Management team, and serve as the digital transformation lead and trusted strategic partner for a diverse portfolio of enterprise clients across commercial (retail, professional services, manufacturing, pharma, finance) and public sectors (government and adjacent, healthcare, higher education, nonprofit). You will own multi-year roadmaps, value realization, and executive alignment - while driving year-over-year revenue expansion through renewals, upsell/cross-sell, new solution adoption, and expanded services.

You’ll lead end-to-end strategic account management: build and manage C‑suite relationships, run QBRs/ABRs, create data-driven account plans and forecasts, and shape complex solutions through discovery, scoping, proposals/SOWs, RFPs, pricing, and negotiations. You’ll also partner across cross-functional teams to align priorities, manage dependencies and risks, and deliver roadmap milestones on time and on budget—driving measurable outcomes. 

Our ideal candidate thrives in a fast-paced consulting environment, is proactive and commercially minded, and brings executive presence, strategic thinking, and actionable insight to every conversation. Experience with Adobe Experience Cloud (AEM/Adobe Commerce) and Acquia/Drupal is strongly preferred; the ability to quickly learn and advise on evolving digital ecosystems is essential.

This role carries quarterly revenue targets and high autonomy. You’ll onboard new clients, expand existing relationships, and collaborate closely with PMO, Delivery, Sales, and partner alliances to accelerate client growth and digital maturity.

Full-time remote is available nationally. Our Connected Workplace Program gives you the option to choose a remote, hybrid, or in-office workspace! (in Ontario, Canada preferred for in-person connection from time to time)

Benefits of Becoming a Northerner

In exchange for your talent and expertise, Northern is committed to providing:

• Benefits plan, including a Health Spending Account
  
• Wellness Program & LifeWorks EAP
  
• Fitness Reimbursement Program
  
• Vet Care Program
  
• RRSP Matching
  
• Profit-Sharing Performance Bonuses
  
• Endless Professional Growth Opportunities
  
• Delicious Meals & Company Social Events
  
• Free Onsite Parking
  
• Referral Bonus Program
  
• Flexible work environment - so you can work where & when you work best
  
• Allowance to help set up home office
  

Just to name a few!...

Duties & Responsibilities

• Serve as the client’s digital transformation lead and trusted strategic partner—owning the multi‑year roadmap, value realization, governance, and executive alignment.
• Own account growth and P&L outcomes: drive YoY revenue expansion via retention, renewals, upsell/cross‑sell, new solution adoption, and expanded services; build data‑driven account plans, pipeline, and forecasts.
• Build and manage executive stakeholder relationships; lead strategic conversations and position Northern as a long‑term transformation partner vs. transactional vendor.
• Develop strategic engagement plans informed by industry trends, platform roadmaps, and analytics; translate insights into initiatives that advance digital maturity and measurable business outcomes.
• Lead solution shaping and commercial negotiations: discovery, scoping, proposals/SOWs, pricing, contracting; own RFP responses and persuasive pitch presentations to shape and close complex solutions.
• Conduct QBRs/ABRs to report on KPIs/ROI, align on roadmap priorities, and inform next‑phase growth initiatives.
• Partner across cross-functional teams to align priorities, manage dependencies and risks, and deliver roadmap milestones on time and on budget—driving measurable outcomes. 
• Provide subject matter expertise on large-scale or complex projects, advocating for best-fit solutions and guiding clients through technical decisions.
• Collaborate with internal teams and partner ecosystems/alliances to introduce new capabilities, co‑sell, and accelerate client outcomes.
• Lead client onboarding and transition to delivery—securing budget approvals and ensuring seamless integration into agency workflows and governance.
• Partner with business development on pre‑sales enablement, client education, use cases, and solution positioning.
• Mentor colleagues, share best practices, and foster a collaborative, high‑performance team culture.

What You'll Bring

• 6+ years of consultative sales, business development, or revenue-focused account management in an integrated marketing, digital, or creative agency.
• Consistent success growing existing client relationships and meeting/exceeding revenue targets through strategic account management.
• Familiarity with Adobe Experience Manager/Adobe Commerce, Drupal, and WordPress
• Degree in marketing, communications, advertising, PR, or business, or commensurate experience with measurable results in strategic account management and revenue growth. 
• Track record managing client relationships across commercial (retail, professional services, manufacturing, pharmaceuticals, finance) and public service (government and government-adjacent, healthcare, higher education, nonprofit) sectors.
• Experience leading strategic account planning, executive stakeholder engagement, and QBR/ABR presentations.
• Ability to manage complex projects, budgets, and client expectations with professionalism.
• Skilled in leading persuasive pitch presentations, contract negotiations, and RFP responses; shaping and closing complex solutions.
• Experience delivering and supporting digital marketing and analytics solutions that drive measurable business results.
• Excellent relationship management skills, with strong listening, empathy, and clear communication.
• Ability to travel within North America; valid passport required.

Why Join Northern Commerce?

• Be part of a high-performing, collaborative team.
  
• Work on exciting analytics projects with leading brands.
  
• Opportunity to drive operational excellence and team strategy.
  
• Hybrid work environment with flexibility to balance remote and in-office collaboration.

Compensation

This role has a target salary range of $80,000 - $110,000 CAD, with final compensation determined based on a number of factors, including but not limited to relevant skills and experience, depth of role-related expertise, years of directly applicable experience, internal equity, and market alignment for the role. Compensation decisions also consider the scope and complexity of the position and are made in a manner consistent with our pay practices. In addition to base salary, we offer a comprehensive total rewards package, which may include health & dental benefits, RRSP matching, Profit Sharing, and many additional perks.

Equity and Diversity

Northern welcomes applications from all qualified individuals and is dedicated to fostering a culture of inclusivity, employment equity, and diversity in the workplace. We encourage candidates from all backgrounds to apply, including but not limited to members of visible minorities, Indigenous peoples, individuals with diverse abilities, and those of all gender identities and expressions.

We are also committed to ensuring an inclusive and accessible recruitment process. Accommodations are available at every stage of the hiring process. If you require support or adjustments to participate fully, please let us know when you apply, and we will work with you to meet your needs.

AI Use & Interview Transparency

Northern uses AI tools to support parts of the hiring process, such as drafting interview questions and organizing candidate information. We may also record and transcribe interviews to ensure accuracy and consistency in our evaluations. Rest assured, you will be speaking with real live human beings!

Why Join Northern?

You’ll work alongside a team of 200+ digital experts at one of Canada’s Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more. We’re intentional about growth, collaboration, and creating meaningful digital experiences that move our clients forward.