This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Administration and Co-Pay Associate in Canada.
In this role, you will play a key part in supporting patient assistance and pharmaceutical service programs across Canada. Working in a fast-paced and collaborative healthcare environment, you will help ensure the smooth administration of co-pay processes, patient support activities, and operational coordination. You will collaborate closely with management, healthcare professionals, pharmacies, and internal teams to maintain high service standards and payment accuracy. This opportunity is ideal for a detail-oriented and proactive professional who enjoys problem-solving, mentoring colleagues, and improving operational workflows. The position also offers exposure to healthcare program operations, training initiatives, and process optimization projects. If you thrive in a mission-driven environment focused on improving patient access and care, this role offers meaningful impact and long-term growth potential.
Accountabilities:
- Support the administration of patient and co-pay programs by processing payment requests for patients, pharmacies, and healthcare providers while ensuring accuracy and compliance with internal procedures.
- Assist leadership teams with reporting, workflow optimization, program documentation, and the development of standardized operating procedures and administrative best practices.
- Provide day-to-day operational support to program managers, including coordinating communications, monitoring phone line availability, handling documentation, and maintaining filing systems.
- Contribute to onboarding and training initiatives for new team members through shadowing, coaching, presentations, and call monitoring activities.
- Collaborate with cross-functional stakeholders to ensure co-payment KPIs, service timelines, and operational standards are consistently achieved.
- Participate in ongoing training sessions, special projects, and continuous improvement initiatives to enhance service delivery and operational efficiency.
- Maintain clear communication regarding workload management, absences, escalations, and operational challenges while supporting a positive team environment.
Requirements:
- Minimum of 2 years of experience in customer service, patient support programs, healthcare administration, pharmaceutical services, insurance, or related industries.
- Bilingual proficiency in French and English, both written and spoken, with strong communication and phone etiquette skills.
- Strong organizational abilities with excellent attention to detail and the capacity to manage multiple priorities in a fast-paced environment.
- Advanced proficiency with Microsoft Office tools, including Outlook, Word, Excel, and PowerPoint.
- Demonstrated analytical, problem-solving, and critical-thinking skills with strong business and financial awareness.
- Ability to collaborate effectively with internal teams, healthcare professionals, patients, and external stakeholders.
- Experience supporting administrative workflows, co-pay processes, or pharmaceutical distribution programs is highly valued.
- Flexibility to work rotating shifts within operational hours (8:00 a.m. to 8:00 p.m.).
- Postsecondary education in a related field is considered an asset.
Benefits:
- Competitive compensation package with comprehensive health, dental, and vision coverage.
- Wellness-focused benefits supporting physical, emotional, financial, and social well-being.
- Paid parental leave, caregiver leave, and family support programs including adoption and fertility assistance.
- Opportunities for professional development, mentorship programs, and ongoing training.
- Inclusive and collaborative workplace culture focused on employee growth and recognition.
- Access to employee resource groups, volunteer initiatives, and career advancement opportunities.
- Full-time remote-friendly work environment with supportive leadership and team collaboration.