Senior Manager, Performance Improvement & Excellence, Data & Analytics

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-union
Number of vacancies: 1
New or Replacement Position: New
Site: Toronto General Hospital
Department: Performance Improvement & Excellence, Data & Analytics
Reports to: Director, Performance Improvement & Excellence, Data & Analytics
Salary Range: $109,161 - $159,161 per annum
Hours: 37.5 hours per week
Status: Permanent Full-Time
Closing Date: January 15, 2026

UHN Data & Analytics supports UHN’s growing demand for data, data-driven insights and helps TeamUHN ensure the needs of the patients come first. Our collective goal is to better see, understand and use data to help UHN become a data-driven organization, which will help us achieve UHN’s strategic goals and ultimately advance care, research, and education. UHN Data & Analytics supports UHN in data-driven decisions, data literacy, performance improvement, data governance, data infrastructure/tools, advanced analytics, and automation.

The Performance Improvement & Excellence (PIE) team works under the direction of the Director and the Chief Data & Analytics Officer to foster a data-driven culture and learning health system. Working closely with clinical and administrative stakeholders, the PIE team helps identify complex issues and implement innovative solutions to improve quality, operational efficiency, and patient safety across various clinical programs.

The Senior Manager, Performance Improvement & Excellence (PIE), role plays a key leadership position in UHN Data & Analytics. Your primary focus is championing the establishment of a data-driven culture and a learning health system. Serving as a data navigator and translator, you integrate insights to provide a holistic view of performance and support informed decision-making. Your role involves working closely with clinical and non-clinical leaders across UHN to identify complex problems and opportunities for improvement in quality, operational efficiency, effectiveness, and safety of care.

This role is dedicated to supporting UHN@Home, a strategic direction that advances best practice models of Integrated Care and elevates the patient experience and quality of services for seniors across UHN. In this pivotal role, you will champion the design and maintenance of dashboards that enable real-time tracking of patient outcomes, costs, and service utilization; develop leadership dashboards to inform program oversight and financial stewardship; and ensure accurate patient data capture to support analytics and decision-making. You will lead outcome analysis to evaluate program effectiveness, oversee Ontario Health reporting and submission requirements, and apply predictive analytics to support care planning and resource forecasting. Through data storytelling and insight generation for Clinical Action Team meetings, you will inform strategic decisions and support the launch and evaluation of new programs with distinct funding and reporting needs. Additionally, you will contribute to research and evaluation initiatives that strengthen evidence-based models of care, ensuring UHN at Home delivers measurable improvements in quality, efficiency, and patient outcomes.

Duties

• Establishes and nurtures strategic partnerships across UHN, understanding business processes, key performance indicators, and organizational culture.
• Builds strong collaborative relationships with clinical and non-clinical leaders, serving as a trusted advisor and primary liaison between Data & Analytics and UHN@Home Programs.
• Lead clinical programs in adopting a data-driven culture, utilizing data to inform strategic decisions, and drive performance improvements.
• Develop and manage processes to establish standard operating policies and procedures, key performance measures and targets, in collaboration with Clinical Leadership and Decision Support
• Demonstrate complex problem-solving, collaborate with stakeholders to develop innovative strategies for business problems, leveraging resources and technology to enhance quality, streamline workflows, and achieve objectives.
• Skillfully navigate and lead through organizational change, fostering a culture of continuous improvement and addressing resistance effectively.
• Lead a team of cross-functional analysts to generate insights, conduct in-depth analysis and oversee initiatives that enhance the quality, efficiency, and safety of healthcare services
• Represent UHN Data & Analytics in various leadership meetings and committees, advocating for hospital needs and required results, ensuring alignment with organizational goals.

Qualifications

• A Master’s degree in Health/Hospital Administration, Business Administration, or related field preferred.
• At minimum ten (10) years of practical experience in hospital/healthcare management/leadership roles with a proven understanding of data analysis principles, data interpretation, data visualization, and quality improvement
• Certifications in Project Management Professional (PMP) and Lean/Six Sigma
• Excellent written and verbal communication skills, interpersonal skills, and the ability to work collegially and interact effectively with diverse stakeholders at all levels of the organization.
• Extensive stakeholder/relationship and change management knowledge and expertise.
• Ability to effectively communicate data insights to both technical and non-technical stakeholders, promoting data literacy throughout the organization.
• Strong critical thinking and analytical ability with attention to detail, capable of visualizing complex organizational data to derive insights.
• Capacity to identify and address complex issues in healthcare delivery and develop actionable strategies for improvement.
• Highly inquisitive and can stay on top of the latest trends and industry best practices.
• Proven experience in managing a high performing and diverse team
• Additional certifications such as Business Relationship Management Professional (BRMP), Certified Change Management Professional (CCMP), Program Management Professional (PgMP), Portfolio Management Professional (PfMP) considered an asset.
• Working knowledge and understanding of Epic and data visualization applications considered an asset.

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.