Service Coordinator

You belong at Day & Ross.

Service Coordinator

Full-Time 

Canada (Remote)

Schedule: 4 days on / 4 days off rotation on a Sunday-to-Sunday cycle, including two (2) 12-hour shifts and two (2) 8-hour shifts.

The ​Service Coordinator​ works collaboratively with Planner, Dispatchers and Customer Service Teams to Ensure Movement of Temperature Control Volume to our Customers is Delivered on Time and Claim Free.

How You'll Help:

• Monitor weather and road conditions across the network using various tools including but not limited to Web sites, Weather applications, Amec reporting and live view of in cab cameras.
• Check speed and safe driving actions of D&R units across the network.
• Send weather warning and road closure notifications to fleet and business.
• Track and report on weather event impacts to the network.
• Contact on duty drivers and brokers to provide information about road conditions. 
• Monitor temperature-controlled equipment for alarm codes, temperature issues or reefers that might be turned off. As well as, resolving the issue as you monitor them during your shift.
• Work with drivers, Thermo King, maintenance, and D&R operations & terminal staff to resolve any reefer issues during your shift. For example, organizing an emergency load transfer at nearest terminal location to maintain the temperature of the load to protect customer freight.
• Ability to investigate and log information in Truck Mate, Thermo King and other operating systems.
• Contact drivers, dispatch and terminal Staff about any reefer issue providing them with contact information to reach out to Thermo King for repairs.
• Must be able to manage and summarize your decisions during critical situations and provide this information to external and internal stakeholders.
• Contribute to the development of customer facing and internal KPIs and drive efficiencies with both internal and external stakeholders.
• Track and tracing of trucks, drivers and trailers for certain customer key accounts and report that information to internal and external stakeholders.
• Ability to multitask in a fast-paced environment.
• Other related duties as may be required.

Your Skills & Experience:

• Minimum of secondary education.
• Previous Transportation or operational experience is preferred.
• Experience using MS Outlook, Excel & Word; must possess the aptitude for learning new programs.
• Strong customer service focus, relationship building skills.
• Good communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience.
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly.
• Strong organizational and time management skills, including the ability to work under pressure in a fast-paced  deadline-driven setting.
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency.
• Ability to collaborate with others to meet customer expectations.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.    

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.

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