ServiceNow Project Manager

What You​ Will Be Doing:

• Lead ServiceNow projects end-to-end, ensuring successful delivery of solutions that meet business requirements and client expectations
• Partner with stakeholders to assess current processes and systems, define requirements, and design and configure ServiceNow solutions
• Manage system configurations, workflow customizations, quality assurance, and user acceptance testing
• Support project teams, mentoring technical and functional resources, and providing expert guidance on best practices
• Collaborate with cross-functional teams, vendors, and management to coordinate development efforts and resolve project issues
• Deliver consulting and technical methodologies around the ServiceNow platform, including ITIL process implementation
• Prepare proposals, lead presentations, and build relationships with senior stakeholders and executives
• Contribute to practice development by documenting methodologies, developing intellectual property, and supporting continuous improvement initiatives
• Drive adoption of ServiceNow capabilities to optimize processes across ITSM, HR, Customer Service, and other workflow domains

​Your Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s, MBA, or Information Systems degree is a plus)
• ServiceNow certifications such as Certified System Administrator or Implementation Specialist; advanced certifications are a plus
• ITIL certifications (Foundations, Intermediate, Expert) and/or PMP certification are considered an asset
• 4+ years of experience delivering ServiceNow implementations, including configuration, development, and project leadership
• Experience with JavaScript, HTML, CSS, AngularJS, and integrations using REST/SOAP APIs, JSON/XML
• Proven project management skills, including direct client interaction and delivery of complex projects
• Strong communication skills, both written and verbal, with experience facilitating workshops, preparing presentations, and producing process documentation
• Experience with other ITSM platforms (e.g., BMC Remedy, HP Service Manager) and workflow technologies (HR Case Management, Customer Service Management) is a plus
• Demonstrated ability to lead teams, mentor colleagues, and build strong relationships with technical and functional stakeholders