This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VBDC Agent-1 based in Canada.
The VBDC Agent-1 will be the first point of contact for online customers interested in purchasing new or used vehicles, helping transform inquiries into dealership visits and sales opportunities.
This role combines customer engagement, sales expertise, and automotive knowledge to create meaningful experiences for prospective buyers.
You will connect with customers through phone and email, understand their needs, and guide them toward the right next step.
The position offers the opportunity to directly influence customer satisfaction, dealership success, and revenue growth.
Working remotely, you will join a collaborative environment where communication, initiative, and performance are highly valued.
This is an ideal opportunity for a motivated sales professional who enjoys building relationships and achieving measurable results.
Accountabilities:
The VBDC Agent-1 is responsible for engaging with online automotive customers, identifying sales opportunities, and delivering a high-quality customer experience. The role requires strong communication skills, professionalism, and the ability to meet performance goals while supporting customer and business objectives.
- Serve as the first point of contact for web customers who have expressed interest in new or used vehicles.
- Engage customers through phone and email interactions to understand their needs and encourage dealership visits.
- Achieve and exceed customer service, sales, call duration, and performance objectives.
- Identify sales opportunities and guide potential buyers through the purchasing journey.
- Maintain professionalism and a customer-focused approach across all communications.
- Create positive customer experiences by providing relevant, thoughtful, and timely interactions.
- Collaborate effectively with internal teams to support shared business goals.
- Adapt quickly to changing priorities and complete additional responsibilities as assigned by leadership.
Requirements:
The ideal candidate is a customer-focused sales professional with strong communication skills, commercial awareness, and the ability to build trust with customers remotely. Experience in automotive sales or related industries is highly valued.
- Minimum 3 years of sales experience with a demonstrated ability to identify and convert sales opportunities.
- Strong verbal and written communication skills with the ability to create engaging and relevant customer interactions.
- Bilingual proficiency in English and French.
- Experience working in a customer-facing sales or service environment.
- Strong initiative, adaptability, attention to detail, and sound judgment.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Customer-oriented mindset with strong relationship-building skills.
- Automotive industry knowledge or experience is considered an asset.
- Availability and flexibility to work evenings and weekends when needed.
Benefits:
- Competitive base salary of $48,000 CAD annually.
- Uncapped commission structure tied to performance and achievement of sales objectives.
- Remote work opportunity with flexible scheduling options.
- Medical, paramedical, and dental benefits.
- Home office setup allowance for new employees.
- Generous paid vacation time.
- Paid holidays.
- Opportunity to grow within a technology-driven automotive environment.
- Inclusive workplace culture focused on collaboration, development, and career growth.