Visionpool Business Service is hiring a REMOTE Business Analyst who will work on a project to implement a cloud SaaS solution.
QUALIFICATIONS:
- Minimum 5 years IT project experience as a Business Analyst
- CBAP Certification
- Demonstrated experience gathering and documenting business requirements
- Demonstrated experience with Agile and Waterfall project methodologies
- Working knowledge of PM best practices
- Ability to understand complex processes and complex business rules.
- Ability to translate technical processes into business language.
- Experience with contact centre technology projects
- Knowledge of systems like telephony, IVR, workforce management or CRM integrations
- Demonstrated experience with Azure DevOps