This posting is for an existing vacancy and is specifically for US based candidates. There is a separate posting for Canadian candidates.
The Opportunity
Homelessness in Canada is not inevitable. The Canadian Alliance to End Homelessness (CAEH) exists to prove it, and this role sits as the leading edge of that evidence.
Reporting to the Director, Community Impact, you’re the operational and people leader behind CAEH’s social enterprise model: overseeing a structured portfolio of active service agreements, leading a team of Improvement Advisors (IA’s), and ensuring every service we deliver moves communities closer to measurably reducing and ending homelessness.
You operate in a matrix structure alongside Sr. Improvement Advisors (Sr. IA’s) who own deep subject matter expertise in CAEH’s Model for Ending Homelessness. You directly supervise IA’s; Sr. IA’s mentor and oversee projects with IA support. Your job is to run the customer engagement pipeline with results-oriented discipline - matching communities to the right services, managing delivery, and building a team that executes on the mission.
CAEH funds impact through fee-for-service offerings: fractional coaching, consulting, training, and data analytics - all designed to advance local homelessness reductions through Housing Solutions Systems improvement. You’ll drive community-level outcomes while generating sustainable revenue.
If you’re a strong people leader who thrives in building teams, managing complex service delivery, and driving service engagements with real mission stakes, we encourage you to apply.
What You’ll Do
Portfolio Management & Service Delivery
Manage a structured portfolio of active service agreements, delivering the right service mix at the right pipeline stage to move communities toward deepened commitment to actively reduce homelessness.
Maintain real-time awareness of each community’s progress and readiness, using that intelligence to drive pipeline decisions and know when to bring in Sr. IA expertise.
Inspire communities to commit to measurable reductions in homelessness and help them build the local systems to get there.
People Leadership
Own the end-to-end employee experience for a team of Improvement Advisors - hiring, onboarding, performance management, career development and offboarding.
Set clear roles, expectations, and performance metrics tied to outcomes, pipeline progression, and revenue targets.
Direct IA’s to Sr. IA’s at the right moment, creating a deliberate exposure to the Model for Ending Homelessness and facilitating best-practice transfer across portfolios.
Support a culture of experimentation, iteration, and “failing forward.”
Data-Driven Continuous Improvement
Champion a data-driven approach to service delivery - using by-name data and Housing System indicators to guide team decisions and identify pipeline opportunities.
Support communities in using CAEH’s data analytics tools to measure and track reductions in homelessness.
Apply and model continuous improvement methods (test, learn, adapt) across all community and team work.
Integration with Social Enterprise Model
Partner with Business Development on service design, proposal scoping, and pipeline development - connecting community needs to CAEH’s fee-for-service offerings and revenue targets.
Partner with Data, Philanthropy, Communications, and Government Relations teams to connect field insights to organizational strategy, funding narratives, and policy recommendations.
Represent CAEH at community engagements and sector forums as an ambassador for the Model for Ending Homelessness.
What Success Looks Like
Communities in the portfolio are progressing through the service pipeline, deepening commitment, and achieving measurable reductions in homelessness.
Revenue targets are met. Services are delivered with quality and repeatability, and communities renew and expand their engagements with CAEH.
The IA team is high-performing, continuously improving, and growing their depth of the Model for Ending Homelessness - with strong support from Sr. IA’s.
Pipeline intelligence flows. You know where every community is, what they need next, and how to move them forward.
Cross-functional partnerships are strong. Community insights shape service design, data tools, philanthropy messaging, public awareness, campaigns, and government relations strategy.
CAEH’s reputation as Canada’s authority on ending homelessness is strengthened through outcomes your team delivers.
What You Bring
We recognize that strong candidates may not meet every qualification listed below. If you are excited about the role and believe you could contribute meaningfully, we encourage you to apply.
We’re looking for someone who has:
5+ years in community impact, systems change, social enterprise, or advisory work - with a track record of delivering measurable outcomes in fast-paced, ambiguous environments.
Experience managing and leading teams - setting expectations, giving direct feedback, developing individuals, and building teams that own results.
Service delivery and pipeline management experience - coordinating multiple customer or community engagements simultaneously in a structured, outcome-oriented way.
Strong commercial instincts - comfortable with revenue targets, proposal scoping, and connecting community needs to fee-for-service offerings.
Enough fluency in quality improvement and data-driven approaches to lead a team that uses them - you don’t need to be the deepest expert in the room, but you need to know what good looks like and how to direct your team toward it.
Advanced communication skills - effective coaching system leaders, facilitating training, and representing CAEH at events.
The ability to navigate change, risk, and uncertainty; comfortable managing conflict to a productive conclusion.
It’d be great though not essential if you also had:
Knowledge the Canadian housing and homelessness landscape, local systems design, by-name data, and coordinated access.
Hands on experience with Built for Zero Canada or a comparable structured homelessness reduction framework.
Experience in a fee-for-service or social enterprise delivery model.
Familiarity with continuous Improvement, or learning systems approaches.
Lived experience of homelessness, housing precarity, and/or marginality is welcomed and valued.
Experience working from a diversity, equity, inclusion, decolonizing, and anti-oppression framework is preferred.
Bilingual in English and French, both oral and written.
Graduate-level training in public policy, social impact, or systems change.
Certification in continuous improvement methodology.
Certified Leadership Coach.
Equity, Inclusion & Accessibility
CAEH is committed to building an inclusive, equitable, and accessible workplace.
We strongly encourage applications from people with lived expertise of homelessness and from individuals who identify as Indigenous, Black, racialized, disabled, 2SLGBTQIA+, or members of historically marginalized communities.
We recognize that experience, leadership, and potential can take many forms. If your background does not align perfectly with every qualification, we still encourage you to apply.
Accommodation is available throughout the recruitment process upon request.
How to Apply
Please submit:
Your resume
A short cover letter or written introduction sharing your interest in the role