Customer Success Manager

The Role:

The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years. 

Location/Timezone

This role will be remote-first (work from home) in the states listed on our careers page, but the candidate must be based in the Eastern Time Zone or willing to work within standard working hours in EST.

Responsibilities:

• Manage a portfolio of customers and ensure a consistent, high-quality experience 
• Build strong relationships and act as a trusted point of contact 
• Identify risks early and take proactive steps to address them 
• Partner cross-functionally and collaborate effectively to drive outcomes 
• Navigate customer conversations, balancing company priorities with customer needs 
• Maintain accurate data, reporting, and internal documentation 
• Take ownership of internal tools and workflows tied to customer management 
•  Contribute to process improvements and team efficiency

 Requirements:

• Minimum 1-2 years of experience , bonus for Customer Success/Account Management experience
• Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.)
• Proven work experience as a Customer Success Manager or similar role preferred
• Strong communication skills (clear, concise, and professional) 
• Proven ability to collaborate across teams and build alignment 
• Strong negotiation and influencing skills with customers and internal stakeholders 
• Problem-solving mindset with the ability to think critically 
• Ability to work independently while knowing when to involve others 

Assets:

• Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment)
• Management, renewals or upsells experience would be a plus
• Excel/Google Sheets experience
• Software Experience
• Experience with data tools or reporting platforms 
• Exposure to customer-facing roles in fast-paced environments 
• Experience working cross-functionally with different teams 
• Process improvement or operational experience 
• Fluency in Spanish and/or Portuguese

Benefits

• Competitive salary commensurate with experience and qualifications. 
• A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
• A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
• Highly autonomous and entrepreneurial environment.
• Annual recurring WFH allowance for you to purchase items you need for your home office.
• Ongoing support for learning development so you can master your craft.
• Work with the hardware you're most comfortable with (Windows or Mac).
• Diverse and inclusive workplace where we all learn from each other.
• Excellent work-life balance with a flexible remote work environment

Company Description

As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.

Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.

Ready to join our team?

If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed.

The compensation for this position is commensurate upon experience, with a range between $67,000.00 - $82,000.00 CAD in on-target earnings. The top end of the range is reserved for candidates with extensive experience and a profile that strongly aligns with the expectations of this role. 

We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.