Integrity Analyst
PlatoDiscover
The Opportunity
PLATO is one of Canada's leading software testing services firms, driven by the mission of building a stronger, more inclusive technology workforce. While we are proudly Indigenous-led and committed to creating opportunities for First Nations, Métis, and Inuit communities, our team reflects the rich diversity of Canada. We welcome talented individuals from all backgrounds who share our passion for quality and excellence in software testing.
At PLATO, we believe that better software leads to a better world. Our software testing specialists come together with a shared commitment to delivering exceptional results for our clients while building strong, resilient communities. We have established offices in Fredericton, Ottawa/Gatineau, Sault Ste. Marie, Regina, Calgary, Vancouver, and Victoria, including locations near Indigenous communities.
By bringing together people from diverse perspectives, experiences, and communities, we ensure innovation, collaboration, and the highest standards in software quality assurance.
What you'll do
Responsibilities
As an Integrity Analyst, you will be responsible for supporting service delivery through quality and risk management. Your day-to-day activities will include increasing awareness of compliance policies and processes, ensuring that the team adheres to established guidelines, client management and identifying areas for improvement. You are expected to be a subject matter expert, collaborate and manage the team to perform effectively. You will be responsible for team decisions, engage with multiple teams, problem solving, and contribute to key decisions. Additionally, you will provide solutions to problems for your immediate team and across multiple teams.
This is a contract position of at least 6 months with opportunities for renewals.
Key Responsibilities:
Compliance, Quality, and Risk Management
- Promote awareness and understanding of compliance policies, procedures, and risk‑mitigation practices across the team.
- Ensure adherence to established guidelines, program standards, and operational frameworks.
- Monitor service delivery processes to identify risks, gaps, and inconsistencies, and recommend improvements.
Team Leadership & Collaboration
- Serve as a subject matter expert (SME) on integrity, compliance, and risk‑related matters.
- Provide guidance, coaching, and oversight to team members to ensure consistent and effective performance.
- Support team decision‑making and assume accountability for the quality and integrity of team outputs.
- Collaborate with multiple internal teams, stakeholders, and business units to align on shared goals and address complex issues.
Problem Solving & Continuous Improvement
- Analyze client situations, operational data, and workflow trends to identify areas for process enhancement.
- Provide solutions to operational challenges affecting your team and other related teams.
- Contribute to key operational decisions by presenting well‑supported recommendations rooted in compliance and risk analysis.
Client Management
- Engage proactively with clients and stakeholders to ensure service expectations are met and that issues are resolved through sound judgment and adherence to policy.
- Maintain a client‑centric approach while safeguarding program integrity and compliance.
What you'll need
Qualifications
Required Skills
- 8+ years of experience in Project Management, Business Analyst or Integrity Analyst
- Risk Management - Ability to identify, assess, and mitigate risks within operational and service delivery environments.
- Risk Assessment - Skilled in evaluating potential threats, vulnerabilities, and impacts to ensure program and process compliance.
- Business Analysis - Strong analytical skills to interpret data, assess operational workflows, and recommend improvements that enhance integrity and performance.
*Federal Reliability Clearance will be required for this role.
A little bit about us
PLATO
Who We Are
PLATO is a software testing and technology services company trusted by clients around the world.
In addition to providing our clients the highest quality software testing services, PLATO is creating careers in technology for First Nations, Inuit, and Métis people from coast to coast to coast through our innovative train-and-employ model. Since 1997, we have been helping organizations all over the world reach their quality objectives by delivering scalable, proven, quality-centric managed services. Companies such as Apple, Suncor, TD Bank, Medavie, BCLC, LinkedIn, Boeing, and many others have gained considerable advantage from our Quality Assurance (QA), Testing, and eLearning expertise and experience.
We deliver specialized QA services to our clients with the goal of helping them increase profitability, boost customer satisfaction, manage development cycles and implement quality-centric solutions. We develop innovative approaches and solutions, designed to generate increased efficiencies, competitive advantage, and market share for our clients.