Investigator

Position Summary

The Investigator is responsible for planning, conducting, and managing investigations into complaints, reports, and information related to licensee conduct and fitness to practise in accordance with the CHCPBC’s mandate to protect the public from harm and discrimination under the Health Professions and Occupations Act (HPOA).

The Investigator prepares comprehensive written investigation reports, presents cases to the Investigation Committee panels, responds to questions from panel members and drafts disposition documents that reflect the panel’s decision. The Investigator may also be required to provide testimony at discipline hearings.

The role is accountable for ensuring that investigations are conducted in accordance with administrative fairness principles, statutory requirements and College policies. The Investigator must complete investigations within applicable statutory timelines and manage the College’s response to any Health Professions Review Board’s review related to delay or adequacy of investigation.

Supervisory & Reporting Responsibilities/Relationships

Reports to: Senior Investigator

Direct supervision: N/A

Duties & Responsibilities

Investigation Management

• Manage all aspects of assigned investigations, including developing investigation plans, identifying and collecting evidence, conducting interviews, preparing investigation reports, and meeting statutory timelines.
• Maintain accurate, detailed, and secure documentation of investigative activities in accordance with College policies and administrative fairness principles.

Communications

• Correspond with complainants, registrants, witnesses, employers, and others to obtain information, clarify issues, and communicate investigation status and outcomes as appropriate.
• Conduct trauma‑informed, culturally safe interviews with complainants, registrants, and witnesses, including individuals who may be vulnerable or distressed.
• Provide reports to the Registrar as required.

Exercise of Investigation Powers

• Make information and production orders as appropriate and follow up to ensure compliance, escalating concerns when necessary.
• Attend practice locations to:

o    Enter premises used by a licensee to practise;

o    Inspect, analyze, or take similar action with respect to equipment or materials found on the premises or produced under an order;

o  Inspect and copy records found on the premises or produced under an order, including records containing personal or confidential information;

o   Observe and record the practise of a designated health profession performed by or under the supervision of the respondent, whether or not as part of a competence assessment.

• Order a licensee to undergo a competence assessment when appropriate.

Committee Support

• Attend Inquiry Committee panel meetings to present cases, respond to questions, and support panel decision‑making.
• Draft disposition documents that accurately reflect panel decisions and rationale.

Discipline Proceedings

• Appear as a witness at discipline hearings as required, providing clear, factual, and well‑documented testimony.

Professional and Regulatory Knowledge

• Maintain current knowledge of relevant legislation, case law, investigative practices, and regulatory trends.
• Identify emerging risks, patterns, and best practices to support continuous improvement of regulatory processes.

Collaboration and External Relations

• Collaborate with other regulators in BC and across jurisdictions to share information, align practices, and support coordinated regulatory responses as appropriate and permitted.

Other Duties

• Complete other duties related to Inquiry and Discipline as assigned.

Qualifications/Skills

Education

• At least one (1) degree in:

o    Law, legal studies, or criminology (preferred);

o    Social sciences, health sciences, or public administration; or

o    Another related discipline with a strong analytical or regulatory component.

• Demonstrated commitment to ongoing learning related to Indigenous cultural safety and humility.

Work Experience

• At least three (3) years of work experience as an investigator for or on behalf of a health profession regulator (preferred), another professional regulator, or another regulatory body.
• Professional practice experience in one of the nine (9) professions regulated by the College is an asset but not required.

Knowledge

• Administrative law principles, including procedural fairness, natural justice, and statutory decision‑making.
• Awareness of the Health Professions and Occupations Act (HPOA), related regulations, bylaws, policies and their application to the work of CHCPBC.
• Investigative methods, including evidence collection, interviewing techniques, and documentation standards.
• Trauma‑informed and culturally safe practices.
• Privacy, confidentiality, and records‑management requirements.
• Awareness of the Declaration on the Rights of Indigenous Peoples Act (2019) and the Action Plan (2022–2027), and their application to the work of CHCPBC, including awareness of a distinctions-based approach related to Indigenous Peoples.
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), the In Plain Sight report’s 24 recommendations specific to health care in BC (2020), and the 231 Calls for Justice in Reclaiming Power and Place: National Inquiry into Missing and Murdered Indigenous Women & Girls Final Report (2019), and how they intersect across the healthcare system.
• Health‑care environments, scopes of practise, and professional standards relevant to regulated health and care professions.
• Trends and risks in professional regulation, including issues related to conduct, competence, and fitness to practise.
• Commitment to ongoing learning related to Indigenous cultural safety and humility.

Skills

• Strong investigative and analytical skills, including the ability to assess credibility, identify inconsistencies, and synthesize complex information.
• Exceptional written communication skills, including the ability to prepare clear, comprehensive, and defensible investigative reports and disposition documents.
• Effective verbal communication skills, including the ability to conduct interviews, present findings to committees, and provide testimony at hearings.
• Advanced organizational and time‑management skills, with the ability to manage multiple files and meet statutory deadlines.
• Sound judgment and decision‑making, particularly in situations involving ambiguity, risk, or sensitive subject matter.
• Proficiency with Microsoft 368 suite, including SharePoint, Word, Excel and Outlook.
• Proficiency with Adobe Acrobat Pro and DocuSign.
• Strong interpersonal skills, including the ability to build rapport, maintain neutrality, and navigate conflict or emotionally charged interactions.

Abilities

• Conduct fair, impartial, and thorough investigations that withstand external scrutiny, including review by the Health Professions Review Board.
• Strong commitment to public safety and upholding the standards of professional practice.
• Apply legislation, policy, and evidence standards to complex fact patterns and regulatory questions.
• Conduct trauma‑informed, culturally safe interviews with individuals from diverse backgrounds.
• Integrate Indigenous cultural safety and humility into investigative practice, including ongoing learning and self‑reflection.
• Work independently while exercising discretion, accountability, and sound professional judgment.
• Collaborate effectively with colleagues, legal counsel, external agencies, and other regulators.
• Manage sensitive and confidential information with professionalism and integrity.
• Travel within BC to conduct interviews, inspections, and site visits as required.

Salary & Benefits

1. The full-time compensation for this position is $89,564-$111,955 annually based on a 37.5-hour work week.
2. The starting salary will be determined based on factors such as the successful candidate’s job-related knowledge, skills, experience; salaries of other employees in the same salary range; market conditions and other relevant factors.
3. The College provides competitive compensation and an attractive benefit package.
4. We have a flexible work environment that includes a hybrid/remote work model with an assigned schedule. We offer opportunities for personal and professional growth; provide flexibility; strive for work-life balance; and provide an excellent and dynamic work environment where innovation, teamwork and creativity are highly valued.

The College deeply values and celebrates diversity, understanding that it is not just about representation, but about the active inclusion, empowerment, and support of individuals with a wide range of skills, backgrounds, identities, and lived experiences. We acknowledge that diversity is essential to our success and resilience, and we strive to build an environment where every individual is recognized, respected, and provided with the space to thrive. We honour and actively support employees who identify with a broad spectrum of communities, including but not limited to, those who self-identify as First Nations, Metis, Inuit/Inuk, Black, racialized persons, 2SLGBTQIA+, gender diverse, disabled, and neurodivergent individuals.

Our commitment goes beyond representation - we aim to create a culture of belonging, where diverse perspectives are not only heard but celebrated, and where people feel safe, valued, and supported. We are dedicated to fostering an open, welcoming and inclusive work environment where all employees can bring their full, authentic selves to their work. We recognize that true diversity requires the active dismantling of systemic barriers and the continuous support of equity deserving groups.

As a College, we aspire to employ, support, and empower staff who reflect the rich diversity of the communities we serve across British Columbia, ensuring that our team is representative and responsive to the varied needs and lived experiences of those who rely on our services.